• Providing first-level technical support to end-users, addressing hardware and software issues promptly and effectively.• Assisted in troubleshooting and resolving hardware and software problems, ensuring minimal downtime for employees.• Responded to support tickets and inquiries, demonstrating strong problem-solving skills and customer service.• Administered and maintained the Customer Relationship Management (CRM) system to optimize client data organization.• Entered and updated client information and interactions within the CRM and database systems.• Conducted data quality checks, identifying and rectifying discrepancies and inconsistencies.• Collaborated with teams to ensure data accuracy and consistency across systems.• Diagnosed technical issues related to CRM and databases, collaborating with senior IT staff to resolve complex problems.• Implemented preventative measures to reduce recurring issues.• Participated in meetings, assisting with technological recommendations, and contributing to IT strategy discussions.

• Conducted risk assessments following industry standards and frameworks.• Generated reports for cybersecurity risk assessments.• Assisted in the development of secure websites.

Application Development Team Lead at Melbourne Institute of Technology. My working industry is IT Operating and IT Consulting. I am very passionate about IT.