• Led the design and implementation of a distributed, microservices-based architecture, achieving 50% cost reduction and improved scalability. • Collaborated with architects and stakeholders to develop strategic direction for technology and product roadmaps, ensuring alignment with business objectives. • Leveraged expertise in pre-sales, cloud computing, data management, and security to guide the development of enterprise-level software systems.• Successfully managed cross-functional teams by coordinating with external vendors and internal partners to define business requirements, ensuring timely delivery of project components, and mitigating potential risks. • Demonstrated proficiency in Agile, Kanban, and Waterfall methodologies to streamline application development. • Designed and implemented cloud infrastructure on AWS, Azure, and GCP (EC2, S3, EBS, RDS, ECS, AKS, ACR, VPC, DNS) to meet application requirements.• Orchestrated containerized applications using Kubernetes on AWS, Azure, or GCP to ensure scalability and reliability of the application infrastructure. • Established and managed CI/CD pipelines using GitHub Actions or Azure DevOps to automate software delivery. • Implemented monitoring and logging solutions (CloudWatch, Prometheus, Grafana, New Relic, ELK) to maintain operational awareness. • Championed security best practices by conducting regular audits and implementing access control, encryption, and network isolation to meet regulatory requirements and protect cloud platforms from cyberattacks.• Developed and implemented robust security policies, procedures, and incident response plans to mitigate security risks proactively.

• Led cross-functional DOA project teams (Dev, QA, Architecture, Design, Infrastructure/Ops) to achieve project milestones by 90%. Presented program/project status updates to executive committee in weekly calls. • Supervised the development of a scalable, distributed, and real-time resource-intensive data processing application, ensuring loose coupling with other applications in the ecosystem. • Championed the implementation of a risk assessment and monitoring framework for SOC-II, GDPR, ISO, and PCI standards within the SDLC, fostering compliance and security. • Actively participated in senior core technology team discussions, contributing to critical project decisions involving requirements gathering, execution, and implementation. • Reduced company costs by 40% through strategic vendor management. This included meticulous planning, project management expertise, and technical knowledge in selecting the optimal SaaS-based solutions using Agile PM methodologies.

• Transitioned to GIT version control and pair programming to raise Software delivery speed by 25%.• Increased productivity by 40% in automating legacy reporting platform to the high-end solution using .net and MS SQL.• Oversaw day-to-day technical operations and ensured 100% production uptime, conducted technical & PCI audits, code reviews, weekly meetings, peer reviews, scrum meetings, and project status updates.• Participated in core technology team in making decisions for high-standard project technologies and their execution.• Excelled in Data Analysis, Data Mining, Data Warehousing (ETL), Business Modeling, and proficient in customizing business workflows.

• Managed multiple projects based on MVC .net, JavaScript & cloud platforms and provided consultancy to clients for smooth project execution.• Built a full-stack web application to allow users to play back and manage audio and video recordings.• Developed an internal tool using MVC.net, signal-R, and SQL Dependency to display real-time KPIs for the client to run the BPO program effectively, hence improving productivity by 25%.• Supervised software development group to implement functional software into each client’s CRM, real-time reporting, and their daily business activity tracking.• Led Agile & Kanban team of 15 developers across multiple Geo-locations to support Fortune 100 Client’s BPO solution, multiple homegrown products, and supporting SaaS solutions with 25K users.