Yousuf Khan Email & Phone Number

Derwood, Md

We utilize the latest in cutting edge technology to provide superior quality products. Laser cutting, Wide format printing, CNC Milling, Metal Fab

Rockville, Maryland

Walter Reed National Military Medical Center

•Systems Architect, Systems Administrator and Project Manager for Remote Inpatient Medical Coding project consisting of 40 Remote Medical Coders. (ONGOING) •Successfully Developed and implemented Remote Virtual Machine solution for Medical coders across the nation. •Coders are able to access all key medical systems as well as update patient records remotely via laptop computer. •Sr Technical Project lead for deployment of Windows 7 operating system upgrade to over 10,000 machines at Walter Reed National Military Medical Center. (Completed) •Successfully Developed, Communicated and deployed entire Windows 7 upgrade within 7 months.

Walter Reed National Military Medical Center

• Provides Technical Support for Joint Medical Hospital Staff of over 12,000 within the largest Military Hospital In the world• Manages 2 Help Desk locations within the base along with the National Intrepid Center of Excellence (NICoE) and the CapMed Joint Task Force Installment• Manages staff of 44 IT Techs (Tiers 1-3)• • Hardware Deployment planning and management• Manages Active Directory, including creating & modifying user settings, permissions and accounts.• Handle All VIP users• Project Managment • Policy and Procedure brainstorming and implementation • Customer Relations• Work directly with Chief and COO of the Information Technology Department• Train all new employees

Walter Reed National Military Medical Center

• Participated in the largest medical IT move in history• Worked very closely with Service Desk Manager• As a IT team (at the time only 12 team members), imaged, networked and deployed 4000+ computers, monitors and accesorries across the entire Naval base within 1.5 months in response to the BRAC move• Provided support in a high stress, fast paced environment for 12,000 users; military, civilian and contractor• Provided support and troubleshooting for over 15,000 pieces of IT equipment • Assisted Service Desk manager in all high priority incidents• Project Management• Hardware Deployment planning and management• Manage Active Directory, including creating & modifying user settings, permissions and accounts.• Routed tickets using GWI ticketing system• Responded to user requests for assistance related to all deployed hardware and software.• Deployed , maintain and troubleshoot laptops and desktops, both remotely and onsite• Provided Deskside support• Provided remote assitance to callers using Dame Ware Mini Remote Control• Created and maintained user accounts across the NMED domain• Trained many new employees about the network and the different medical software• Trained employees how to manage the front desk of the Help Desk (200-500 people per day) as well as answer phones (~150 min per day)• Assisted in Setup of annex site in Rosslyn, Va which was a test site for the new Joint Medical (JMED/Health.mil) domain through Ft Belvoir• Learned the new domain, configured all computers and printers on JMED domain• Provided on site support for users at the annex location

Proprietary Systems Specialist 2 for Office of Under Secretary of Defense (AT&L) 24,000 User base supported• Process and Troubleshoot user accounts ( Approx. 50 weekly)• Process, Register and Troubleshoot user CAC Credentials using PKI Systems (Master Admin)• Account Support for Oracle Systems and Lotus Notes• Monitor Active Directory User accounts (Internal to DoD and External)• Maintain AT&L Web Portal (NIPR & SIPR) • Troubleshoot and resolved 98% of incoming tickets and issues with quick resolution (average 25 weekly between Phone and Email with fluctuating difficulty levels) • Quick resolution time with 100% success rate for High Priority Users (GS15, EXEC2, EXEC3, SES)• Very Good Understanding of DoD Acquisition Processes• Very High Understanding of Government, Policy and Regulations both in General and AT&L Specific circumstances.

• Supporting All USPS Employees and District Managers Nationwide in a fast-paced, high call volume median• Environment Average 4500 + Calls per month• Personally Averaged 300/400 tickets per month with high resolution rate• Specialized in troubleshooting and maintenance of postal equipment, including HP computers, Motorola scanners, Cisco switches, U.S. Robotic modems, APC battery back-ups, and HP printers.• Creating/Managing Job Tickets Using BMC Remedy

Contractor for Montgomery College• Supported Montgomery College Students and Faculty (Rockville, Germantown, Takoma Park Campuses) o Web site/web connectivity support o Password reset o Class registration support• Answered Telephones and E-mails in a Call Center median • Created job tickets using Banner systems

Cyber Security, It/ Networking

Information Systems

Hs Diploma

College Prep