Yamile Padilla Gonzalez Email & Phone Number

Colombia

Bogota, D.C., Capital District, Colombia

• Responsible for ensuring the effective provision of the Managed Services area, leading to greater satisfaction and value generation for clients. Maintain operations aligned with established processes and the expected.
• Generating financial statements and reports (income, budgets, expenses, costs, profits, etc.).
• Defining and/or proposing profitable projects for the organization and ensuring compliance with area… Show more Responsible for ensuring the effective provision of the Managed Services area, leading to greater.
• Defining and/or proposing profitable projects for the organization and ensuring compliance with area profitability targets and budget execution.
• Planning and/or reorienting operational models to consistently meet agreed-upon service levels with clients.
• Identifying strengths, weaknesses, opportunities, and threats to drive continuous improvement initiatives for the area.

Bogota, D.C., Capital District, Colombia

Management, planning and execution of Support Services for different Telecommunication companies in Colombia and Guatemala. Implementation done through the PMI methodology. Services audit, check performance indicators, SLAs and revenue assurance, financial management. Risk recognition, controlling, minimization and periodical reporting.

Information Technology Outsourcing Service Manager (Help Desk, Field Support, Servers Administration, Networking, Telecommunications) for the MCA Region countries (Venezuela, Colombia, Ecuador, Perú, Chile and Argentina) at Pfizer, as well as for Syngenta, Bavaria and Colfondos in Colombia. Planning, Managing Service Level Agreements SLAs assurance.

• I led the processes defined to manage, execute and monitor activities in the IT production environment, required to delivery services and comply with the SLAs.
• controlled and followed up the IT infrastructure, monitoring to prevent or react adequately to the events that interrupt the services normal operation.
• I collaborated in the PMO activities (Project Management Office) such as preparing, generating and presenting reports, KPIs, calculating SLAs and following them up to comply… Show more
• I collaborated in the PMO activities (Project Management Office) such as preparing, generating and presenting reports, KPIs, calculating SLAs and following them up to comply with the agreements. Show less

Participed in the Analisys, Design, Development, Implementation, Testing for several customer Information Systems such as ETB, DIAN y EPS.

Ingeniero De Sistemas Y Computación, Sistemas

Especialista En Administración De Empresas, Business Administration And Management, General

Diplomado En Gerencia De Proyectos, Gerencia De Proyectos

Diplomado En Gerencia De Empresas De Telecomunicaciones