Yamile Padilla Gonzalez Email & Phone Number

Colombia

Bogota,D.C., Capital District, Colombia

Responsible for ensuring the effective provision of the Managed Services area, leading to greater satisfaction and value generation for clients. Maintain operations aligned with established processes and the expected profitability margins for the cost center.Main responsibilities:• Generating financial statements and reports (income, budgets, expenses, costs, profits, etc.).• Defining and/or proposing profitable projects for the organization and ensuring compliance with area… Show more Responsible for ensuring the effective provision of the Managed Services area, leading to greater satisfaction and value generation for clients. Maintain operations aligned with established processes and the expected profitability margins for the cost center.Main responsibilities:• Generating financial statements and reports (income, budgets, expenses, costs, profits, etc.).• Defining and/or proposing profitable projects for the organization and ensuring compliance with area profitability targets and budget execution.• Planning and/or reorienting operational models to consistently meet agreed-upon service levels with clients.• Identifying strengths, weaknesses, opportunities, and threats to drive continuous improvement initiatives for the area.• Advocating for the products and services offered by the area.• Generating service status updates and ensuring customer satisfaction and service quality within area operations (Platform Administration Windows server, Linux Cloud, Azure, VMWare).• Supervising and guiding the managed services team to ensure smooth operations.• Ensuring the correct delivery of service proposals to the commercial area, guaranteeing technical quality and financial viability.• Ensuring the proper execution of governance and escalation models within the area's operations.Preparing management reports to support the execution of service operations, customer service, etc.Achievements:• Building trust and providing peace of mind for over 15 clients in the administration and operation of their platforms.• Consolidating and strengthening a team of an average of 100 professionals.• Guaranteeing the income and profitability of the managed services area with an annual budget of 14 billion pesos. Show less

Bogota,D.C., Capital District, Colombia

Management, planning and execution of Support Services for different Telecommunication companies in Colombia and Guatemala. Implementation done through the PMI methodology. Services audit, check performance indicators, SLAs and revenue assurance, financial management. Risk recognition, controlling, minimization and periodical reporting.

Information Technology Outsourcing Service Manager (Help Desk, Field Support, Servers Administration, Networking, Telecommunications) for the MCA Region countries (Venezuela, Colombia, Ecuador, Perú, Chile and Argentina) at Pfizer, as well as for Syngenta, Bavaria and Colfondos in Colombia. Planning, Managing Service Level Agreements SLAs assurance, Report, customer relationship, Financial and Resource Management.

• I led the processes defined to manage, execute and monitor activities in the IT production environment, required to delivery services and comply with the SLAs. • controlled and followed up the IT infrastructure, monitoring to prevent or react adequately to the events that interrupt the services normal operation. • I collaborated in the PMO activities (Project Management Office) such as preparing, generating and presenting reports, KPIs, calculating SLAs and following them up to comply… Show more • I led the processes defined to manage, execute and monitor activities in the IT production environment, required to delivery services and comply with the SLAs. • controlled and followed up the IT infrastructure, monitoring to prevent or react adequately to the events that interrupt the services normal operation. • I collaborated in the PMO activities (Project Management Office) such as preparing, generating and presenting reports, KPIs, calculating SLAs and following them up to comply with the agreements. Show less

Participed in the Analisys, Design, Development, Implementation, Testing for several customer Information Systems such as ETB, DIAN y EPS.

Ingeniero De Sistemas Y Computación, Sistemas

Especialista En Administración De Empresas, Business Administration And Management, General

Diplomado En Gerencia De Proyectos, Gerencia De Proyectos

Diplomado En Gerencia De Empresas De Telecomunicaciones