Yury Stephan Email & Phone Number

Driven, transformative individual who advances technical support & project management across industries, through leadership, vision, & passion. Collaborative leader adept at working remotely, building, & leading remote work force teams across North America. Skilled at evaluating & achieving key business strategies & objectives, data analysis, risk management, contract governance, & critical projects from concept to closeout. Mentor & coach next generation of talent to produce consistent business results & leadership succession. Guide emergency & critical situation client response to ensure business continuity & client satisfaction.Areas of Expertise:- Project & Performance Management- Financial Oversight- Technical Knowledge- Merger & Acquisition- Critical Situation & Disaster Recovery- Create & Mentor High Performance Teams- Augmented Reality & Artificial Intelligence- Client Relationship Development- Business Strategy- Data AnalysisKey Accomplishments:• Drive projects in hiring, onboarding of 10 new employees and retention of 30 existing employees.• Revamp product education courses reducing initial training time from 90 to 30 days.• Increased KPI attainment 40% through coaching, clear KPI reporting, soft skills and education.• Lead customer engagement training for the Global Technical Support Team of 40 employees.• Mentor 3 senior level employees and several future management candidates.• Collaborate with sales team to identify and solve customers’ technical challenges for both on new opportunities and renewals. • Save $1.5M by facilitating consolidation US & Canadian Service Delivery operations, analyzing & merging redundant functions, refining best practices, & centralizing critical functions• Save $2M in costs, improved client satisfaction 3%, & increased productivity 10% by consolidating East & West coast service organizations, overhauling operations, & reducing layers of management• Spearheaded adoption of Augmented Reality and workforce tools, improving productivity 12%• Generated $1.2M per year by creating & deploying hybrid service delivery contract to major social media company• Delivered $1M in savings by facilitating development & delivery of technical training programs.• Refocused teams to improve overall Medallia Survey results by focusing on client communication, which improved client satisfaction 8% year over year• Drove emergency response to natural disasters for up to 150 people before, during, & after incidents, shortening client down time & supporting future client sales

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  Colorado State University

  Bachelor Of Science - Bs