Manage complex data entry requirements, communication, and training initiatives for the university’s Utility & Energy Management staff in connection with a new work-management system set to go live in late November 2024. This enables the Department to deliver more accurate and relevant data to expedite processes, and better manage its physical spaces, and provide useful data to streamline workflows.

Collaborated closely with faculty and staff to provide administrative support and oversight to the department by managing daily operations and special programs, resulting in improved departmental excellence and efficiency for faculty and professional staff.

Successfully managed the company’s stock investment and onboarding process for physicians in their second year of employment, resulting in 98% of physicians investing in the program and receiving end-of-year dividends in accordance with the company’s overall performance. Developed an electronic document management system to improve workflows and collaborate with other internal departments on projects. Prior to my departure the project was still awaiting approval from Senior Management.

Strategically led staff level employees to ensure compliance with department policies and procedures, achieving a high accuracy rate in coding, billing, and claims submission, resulting in a lower reduction in claim rejections and expedited patient discharge. Designed and implemented an efficient patient check-in system for peak times, reducing bottlenecks, and eliminating surgery backlogs, thereby enhancing overall operational efficiency and patient satisfaction.

Conducted thorough risk assessments on new and renewal applications, which led to an increase in underwriting accuracy and a decrease in future claims. Developed a thorough understanding of insurance principles for evaluating risks resulting in effectively communicating policy details to customers. Standardized and developed a file documentation process, enabling file examiners to conduct audits more efficiently.

Managed the processing of claims for 1700 county employees. Generated quarterly data reports for the purpose of audit evaluation. Collaborated on the development of the County's Department Business Continuity Plan. Monitored and reported on claim trends and metric analysis to Elected Officials and Senior Management. Facilitated the Request for Proposal process for insurance products.

Managed financial contracts and applications to determine the acceptability of risk in accordance with organizational policies. Conducted audits to evaluate specific business processes to ensure that daily operations are in accordance with the organization's overall operations.  Achieved profitability, retention, and management objectives by overseeing a $10 million worker's compensation portfolio. Examined variables such as risk type and coverages, safety safeguards, credit reports, and loss history. Developed and executed an underwriting documentation template.

Managed a portfolio of $5.5M for new and renewal accounts, with an average premium size of $15,000 to $150K. Established and maintained agency relationships, providing sales guidance on the company's products, systems, and underwriting standards. Mentored the department's support personnel and provided technical guidance.