Having a great GDS knowledge (Amadeus, sabre,gal/travelport)Contacting airlines to give a resolution to the customer.Training new batches and explaining them the process.Assisting new batches in their OJT.Skilled with VI and Non-VI cases.Genesys expert.

Scheduling interviews for the candidatesMet with department and division heads to discuss staffing needs, recruitment needs, open requisitions, and required/desirable qualifications . • Tend to focus on long-term human resources planning and finding appropriate candidates for positions that require a very specific skillset . • Prepared and reviewed written documents accurately and completely; answer telephones using appropriate etiquette. • Developed and maintained positive working relationships with others; support team to reach common goals. • Listened and responded appropriately to the concerns of other employees. • Ensured adherence to quality expectations and standards. • Entered and located work-related information using computers and/or point of sale System . • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. • Explained information about quality, value and style of products to influence c.

looking after the forecasting and revenue of the hotelprocessing reservationsunderstanding the needs of the guest and assisting with what they are looking formaintaining reports of travel agents and also building up the relationship with the agents and the companieslooking after the contracted rates for companies

1.Handling Groups2.Authorising rooms to Groups and FIT3.Handling the complains of guest4.Keeping a track of reviews5.Keeping the track of Daily Arrival and Departure6.Filing up the registration cards7.Closing the open Folios8. Checking the offered rates9. Mass billing of groups10. Billing of FIT