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Yannick Rousseau Email & Phone Number
Directeur Des Opérations Services Client and Customer Services Operations Director
at
Cegid
1 work email found
@hotmail.fr
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Directeur Des Opérations Services Client and Customer Services Operations Director
Location
France, France, France
Company size
Who is Yannick Rousseau? Overview
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Quick answer
Yannick Rousseau is listed as Directeur Des Opérations Services Client and Customer Services Operations Director at Cegid, a company with 4429 employees, based in France, France, France. AeroLeads shows a work email signal at hotmail.fr and a matched LinkedIn profile for Yannick Rousseau.
Yannick Rousseau previously worked as Directeur Des Opérations Services Client / Customer Services Operations Director at Cegid and Senior Director - Customer Services / Support & Operations - EMEA at Notified. Yannick Rousseau holds Master, Marketing And International Affairs from Inseec Grande Ecole.
Company email context
Email format at Cegid
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*@hotmail.fr
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AeroLeads found 1 current-domain work email signal for Yannick Rousseau. Compare company email patterns before reaching out.
Profile bio
About Yannick Rousseau
Experienced Customer Services & Operations leader with a successful track record within SaaS leading businesses through various industries. With a proven expertise in leading and managing large multicultural and international customer services / success teams across continents. Focused on operational and customer service excellence as well as continuous process improvements while empowering employees to delight customers with a consultative approach. Performance orientated with strong leadership skills who can think strategically as well as transforming executive plans into workable solutions with measurable results/goals. Native French, fluent English, with a 15+ years of experience in international business environment and a can-do, will-do attitude who knows how to manage operational risks as well as customer relationships at director and C-levels. Exemplar coaching and problem-solving skills who cultivates trust between functions and teams.I believe in creating strong and long-term partnership based on exceptional customer and employee experiences.I was fortunate to work with many great mentors and leaders and learned a great deal from them but I have also been able to forged my own leadership style and vision. That style really comes down to authenticity and integrity for me.Any leader can make changes that ‘feel good’ or have some sort of short-term impact. The hard part is building a team that is engaged, resilient, and trusting of both leadership and each other. A team that is optimized for change, resilient to stress, capable of solving problems on their own, able to anticipate customer needs, and care about both quality and their teammates. This is a rare and a valuable differentiator for any companies and highly successfull teams. COMPETENCIES:LEADERSHIP : Cross-function collaboration, communication, coaching and mentorship, Goal setting and tracking, innovation and transformation CUSTOMER SERVICE & SUCCESS: Customer experience, customer retention/churn, customer relationship management, NRR, NPS, CSAT, customer incident management, Voice of the customer SERVICE DELIVERY : Quality output, project management, planning and project assignment.Operational Excellence : Acquisition/integration, culture change, employee engagement and performance management, Lean Six Sigma (yellow belt)STRATEGY: Customer access strategy, team structure and right-sizing, vendor / partner managementLet's connect to discuss any opportunities via LinkedIn or via email rousseau_yannick@hotmail.fr.
Listed skills include Corporate Communications, Account Management, Strategy, Marketing, and 10 others.
Current workplace
Yannick Rousseau's current company
Company context helps verify the profile and gives searchers a useful next step.
Cegid
9 roles
Yannick Rousseau work experience
A career timeline built from the work history available for this profile.
Directeur Des Opérations Services Client / Customer Services Operations Director
CurrentDirection du Service Client transverse du groupe Cegid pour les marchés Expert-Comptable, Finance, Paie, Entrepreneurs et Ressources Humaines.
Mar 2024 - Present
Senior Director - Customer Services / Support & Operations - Emea
Jan 2021 - Dec 2022: Directed Client Services and Event Delivery Project Managers teams across EMEA for both Virtual Events and Webcasting Events Solutions (50+ staff members including people managers), producing over 2000 digital events per year.April 2018 - Dec 2020: Lead Streaming Event Services & Operations teams across EMEA & APACFocused on quality.
Apr 2018 - Dec 2022
Customer Services And Multimedia Operations Director Emea
Directed Customer Care and Service Delivery team in EMEA (40+ staff members) dotted across different countries such as the UK, France, Germany, Sweden, Norway, Italy. Customer experience: Standardized onsite service deliver consistency while adjusting to local markets. Operational efficiency: improved the productivity (saved 5% staffing cost) and leveraged.
Jun 2013 - Apr 2018
Webcasting Director Emea
Promoted to EMEA leader role (20+ staffs) after 18 months in the organisationIntegration process during the acquisition process by NasdaqSolutions migration completed within 12 months
Aug 2012 - Jun 2013
Webcast Manager
Managed Customer Services & Operations team based in London and in the Nordics (6 staffs).Hired, trained and coached numerous new staffsAchieved monthly billing and revenue recognition targets
Nov 2010 - Aug 2012
Account Manager Europe
Synaptic Digital was a global video solutions company. We helped brands, organizations and agencies get their messages out to their key audiences on TV, the Web, radio and social media.- Account management for customers in Europe- Training and onboarding of customers- Monthly and Quarterly Business Reviews- Revenue retention and expansion goals- Larger.
Jun 2009 - Nov 2010
Regional Sales Manager
- Account Management (65 accounts). Main contacts: Financial Directors and Corporate Communication Directors
- Development of new business opportunity via cold calling and meetings; Face to face presentation; Networking with Investor Relation community, PR financial agencies and financial media partners.
- Key achievements:
- Establishment of strong relationship between PrecisionIR and listed companies thanks to regular business trips to Paris and Brussels
- Sourcing and dealing… Show more
- Sourcing and dealing with suppliers such as A/V crews and translation agencies for our webcast offering Show less
Feb 2007 - Apr 2009
Media Sales Executive
Brooklands Group
Sep 2005 - Jan 2007
Team & coworkers
Colleagues at Cegid
Other employees you can reach at cegid.com. View company contacts for 4429 employees →
FO
François Oddo
Colleague at Cegid
Lyon, Auvergne-Rhône-Alpes, France, France
View →
LD
Lucas Delort
Colleague at Cegid
France, France
View →
FD
Fabrice Durant
Colleague at Cegid
Greater Besancon Area, France
View →
RS
Rocco Siffredi
Colleague at Cegid
Greater Lyon Area, France
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BR
Bettina Rodríguez Flick
Colleague at Cegid
Las Rozas De Madrid, Community Of Madrid, Spain, Spain
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CM
Candice Michel
Colleague at Cegid
Lyon, Auvergne-Rhône-Alpes, France, France
View →
FW
Françoise Weise
Colleague at Cegid
Caluire-et-Cuire, Auvergne-Rhône-Alpes, France, France
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VG
Véronique Glory
Colleague at Cegid
Dijon, Bourgogne-Franche-Comté, France, France
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GC
Gaëlle Cheveu
Colleague at Cegid
Bordeaux, Nouvelle-Aquitaine, France, France
View →
DH
Diego Herrero Villamañán
Colleague at Cegid
Greater Valladolid Metropolitan Area, Spain
View →
François Oddo
Colleague at Cegid
Lyon, Auvergne-Rhône-Alpes, France, France
View →
LD
Lucas Delort
Colleague at Cegid
France, France
View →
FD
Fabrice Durant
Colleague at Cegid
Greater Besancon Area, France
View →
RS
Rocco Siffredi
Colleague at Cegid
Greater Lyon Area, France
View →
BR
Bettina Rodríguez Flick
Colleague at Cegid
Las Rozas De Madrid, Community Of Madrid, Spain, Spain
View →
CM
Candice Michel
Colleague at Cegid
Lyon, Auvergne-Rhône-Alpes, France, France
View →
FW
Françoise Weise
Colleague at Cegid
Caluire-et-Cuire, Auvergne-Rhône-Alpes, France, France
View →
VG
Véronique Glory
Colleague at Cegid
Dijon, Bourgogne-Franche-Comté, France, France
View →
GC
Gaëlle Cheveu
Colleague at Cegid
Bordeaux, Nouvelle-Aquitaine, France, France
View →
DH
Diego Herrero Villamañán
Colleague at Cegid
Greater Valladolid Metropolitan Area, Spain
View →
3 education records
Yannick Rousseau education
Master, Marketing And International Affairs
Online Certificate, Business Administration And Management, General
Dut Technique De Commercialisation, Sales, Distribution, And Marketing Operations, General
FAQ
Frequently asked questions about Yannick Rousseau
Quick answers generated from the profile data available on this page.
What company does Yannick Rousseau work for?
Yannick Rousseau works for Cegid.
What is Yannick Rousseau's role at Cegid?
Yannick Rousseau is listed as Directeur Des Opérations Services Client and Customer Services Operations Director at Cegid.
What is Yannick Rousseau's email address?
AeroLeads has found 1 work email signal at @hotmail.fr for Yannick Rousseau at Cegid.
Where is Yannick Rousseau based?
Yannick Rousseau is based in France, France, France while working with Cegid.
What companies has Yannick Rousseau worked for?
Yannick Rousseau has worked for Cegid, Notified, Nasdaq, Thomson Reuters, and Synaptic Digital.
Who are Yannick Rousseau's colleagues at Cegid?
Yannick Rousseau's colleagues at Cegid include François Oddo, Lucas Delort, Fabrice Durant, Rocco Siffredi, and Bettina Rodríguez Flick.
How can I contact Yannick Rousseau?
You can use AeroLeads to view verified contact signals for Yannick Rousseau at Cegid, including work email, phone, and LinkedIn data when available.
What schools did Yannick Rousseau attend?
Yannick Rousseau holds Master, Marketing And International Affairs from Inseec Grande Ecole.
What skills is Yannick Rousseau known for?
Yannick Rousseau is listed with skills including Corporate Communications, Account Management, Strategy, Marketing, Public Relations, Digital Media, Management, and Multimedia.
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