Ys Kim Email and Phone Number

Sales and implementation of RPA(Robotic Process Automation) and RTPO(Real Time Process Automation) solutions

CIO in Allied Word Assurance Company in HKRegional CIO in CIGNA international in HKCIO in LINA Korea CIO in AIA KoreaIT head in Prudential Korea+82-10-4574-3538

Managed IT organization(30+ local and 50+ outsourcing staffs) including Application Support, Infrastructure Support and Business Analysis teams Working on next generation solution implementation on policy administration and sales force automation systems Working on strategic roadmap for IT application and infrastructure technologyProvided day-to-day IT operation and existing application development, support and enhancement services in line with business and operational strategiesStrategic alliance with outsourcing companies including CTOM, TCS and Mphasis

Developed call center business model for A&H telemarketing business with sponsors including CPIC_ING, China Pacific Insurance Company and Chubb in China. Provided regional governance and control to global application and infrastructure for General Insurance business lines in Hong KongProvided existing general insurance application development, support and enhancement services in line with business and operational strategies Developed strategic roadmap for Asia Pacific regional IT application and infrastructure technology Managed strategic outsourcing application development alliance with eBao company based; Provided day-to-day IT management and control on global applications and infrastructures in Hong Kong

Managed Regional IT organization(50+ staffs) including Project management Office(PMO), Application Support and Infrastructure Support teams Provided regional governance and control to IT operations; and SpainProvided existing application development, support and enhancement services in line with cross country business and operational strategies Developed strategic roadmap for regional IT application and infrastructure technology Developed strategic telephony blueprint and standards for both inbound and outbound call center Developed strategic outsourcing development alliance with TCS based; Initiated development of Next Generation Telemarketing system for Korea and other countries to increase sales efficiency including real time KPI, campaign management, work force management, etc. Initiated development of Next Generation Policy Administration System(Capsil Modernization) for Hong Kong and cross countries Initiated telephony improvement project including China and Indonesia outbound Telemarketing using PDS(Predictive Dialing System) with Aspect and Genesis respectively Initiated development of MIS (Management Information System) project to automate cross country KPI(Key Performance Index), MOR(Monthly Operation Report) and EUC(End User Computing)Developed outbound Telemarketing Center establishment using Aspect PDS for Hong Kong and ThailandDelivered inbound contact center solution in Korea and rolling out to China and cross countriesEnhanced cross country billing system by introducing mobile phone, ATM, convenient store, etc Delivered internet framework applications including e-Marketing, e-Sales, e-Service into Korea, Taiwan and other countries

Managed IT organization(30+ staffs) including Application Support, Infrastructure Support and Business Analysis teams Provided day-to-day IT operation and existing application development, support and enhancement services in line with business and operational strategiesOrganized IT steering committee to prioritize IT priority in line with sales and operation initiatives Developed strategic roadmap for LINA IT application and infrastructure technologyEstablished 3 major Telemarketing Centers with 25 different sponsorsSupported CVM(Customer Value Management) using analytics modules to increase POM(Policy Owner Marketing), Conservation, Win Back and Service to Sales activities for cross & up sell activitiesDeveloped inbound contact center application with CTI technology to increase customer satisfaction and CS operation efficiency Developed real time bancasurance application with 9 financial partnersDeveloped advanced claim system with imaging solution to automate and streamline claim business processDeveloped POS(point of sale) auto underwriting system to streamline new business and underwriting processes Developed DRTV(Direct TV) sales tracking system to increase sales effectiveness by different channels Developed e-Sales, e-Service for internet channel and web customersEstablished companywide BCP plan and disaster recovery centerManaged SOX compliance and regulatory Audit

Managed IT organization(50+ staffs) including Application Support, Infrastructure Support and Business Analysis teams Provided day-to-day IT operation and existing application development, support and enhancement services in line with business and operational strategiesFormulated information system strategies and plans for managementDeveloped and implemented information system policies and procedures as per AIG guidelinesUndertook direct responsibility in liaison with business users for requirements, planning and steering of the system implementation and maintenance projectsOversee system implementation and monitoring system operation effectivenessPrepared local, HO and NY reporting regarding projects, capacity planning, department performance, budgets and staffingDeveloped capable information system staffs to meet the company needs and match the rapid growth of AIG KoreaDeveloped real time bancasurance application with 5 financial partnersDeveloped image workflow system to automate and streamline new business, underwriting and claim business processDeveloped e-Sales, e-Service for internet channel and web customersDeveloped rule based engine for advanced commission system for distribution channels including direct agents, IFA(Independent Financial Agents), telemarketers and bancasurance sales organizationsEstablished companywide BCP plan and disaster recovery centerManaged SOX compliance and regulatory Audit

Provided regional governance and control to IT operations; Provided direction, approach and consultation to near shore development centers in AIAIT organization in ChinaFormulated information system strategies and plans for local country, HO and regional managementEvaluated the feasibility and applicability of each country system recommendationsDeveloped and implemented information system policies and procedures as per AIG guidelinesRolled out regional applications including new business, underwriting, policy administration, billing, commission system onto cross countries Undertook direct responsibility in liaison with each country and regional business users for requirements, planning and steering of the system implementation and maintenance projectsMonitor costs, progress and quality of system development tasks and ensure the quality of system deliveredOversee system implementation and monitoring system operation effectivenessDeveloped BCP plan and established disaster recovery center for each country

Head of Policy Information SystemManaged Policy Information System department(30+ staffs) including Application Support, Infrastructure Support and Business Analysis teams Provided day-to-day IT operation and existing application development, support and enhancement services in line with business and operational strategiesDeveloped the strategic planning for annual and multi-year plan including man power, application and infrastructure Evaluated and implemented technology solutions including hardware, software and application for process efficiency and cost effectivenessDeveloped and implemented information system policies and procedures as per Prudential US HO guidelinesUndertook direct responsibility in liaison with business users for requirements, planning and steering of the system implementation and maintenance projectsOversee system implementation and monitoring system operation effectivenessProvided the direction and solutions for the development and improvement of policy legacy application(CAPSIL)Developed the system to support various insurance products including whole life, endowment, family income, hospital, cancer, living needs benefit and variable & universal productsDeveloped image workflow system to automate and streamline new business, underwriting and claim business processesDeveloped online sales application using notebook for life planner organizationDeveloped company internet homepage for e-service and sales forces Introduced e-mail and electronic approval systems using Lotus NotesConducted Y2K project

Collaborated with users and served as facilitator between business units and systems areas to define and document project requirements in LG credit card business.Visited EDS headquarter at Dallas, in USA, to study Action 2000 package for credit card administration packageProvided application development and maintenance support for Action 2000 packageDeveloped master card transaction interfacing system with MCI(Master Card International)