Ma. Ysabel Francesca Rusca Email & Phone Number

Calabarzon, Philippines

Makati, National Capital Region, Philippines

Voucher Creation Team Member (July 2022-Present)A backend support position helping bank partners set up their vouchers, coupons, and gift cards to the platform. Areas of responsibility include:- Creating and monitoring vouchers, coupons and gift cards template- Keeping track of the created vouchers, coupons and gift cards- Daily voucher top-up based on the budget set by the bank partner- Coordinating with team membersProduct Assortment Team Member (May 2022-July 2022)Joined Customer Product Assortment line of business that stands to assist customers in product set up on webpage platform. Areas of responsibility include:- Importing relevant and accurate information from the customer's website into a spreadsheet template or directly uploading customers' products to the platform- Re-hosting product images- Keeping track of the products created/uploaded based from the customer's requests. Notifying the customer's account managers for all requests that have been completed and coordinating with them when there are problems with the customer's product listings.Chat/Email Customer Support (October 2021-May 2022)A customer service representative role responsible in customer care. Areas of responsibility include:- Maintaining a positive, empathetic, and professional attitude toward customers at all times through chat or email- Responding promptly to customer concerns- Acknowledging and resolving customer complaints- Coordinating technical issues, queries, or other requests with relevant support teams as necessary- Ensuring proper documentation, notification, escalation, tracking and follow up of all queries, requests, and issues of the customers

Malvar Batangas Philippines

An administrative support role for the owner, sales executive agents and other employees that helps them stay organized and execute tasks so they can concentrate on more challenging duties. Areas of responsibility includes:- Overseeing general administrative operations- Creating and maintaining filing systems, both electronic and physical- In-charge of data entry and tracking of stores' sales and sales collectibles- Generating sales collectible reports periodically- Coordinating with the owner, sales executive agents, store supervisors and staff- Generating/monitoring invoices- Performing other clerical duties

Makati City, Manila, Philippines

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Bachelor'S Degree, Management Technology