iCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire and advance the talent that builds a winning workforce.• Led Contract Renewal Process: Championed the renewal process, articulating the benefits of iCIMS software to key stakeholders and presenting a compelling vision of a long-term strategic technology partnership.• Managed Renewal Quotes: Rigorously reviewed and fine-tuned renewal quotes in compliance with established processes and service… Show more iCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire and advance the talent that builds a winning workforce.• Led Contract Renewal Process: Championed the renewal process, articulating the benefits of iCIMS software to key stakeholders and presenting a compelling vision of a long-term strategic technology partnership.• Managed Renewal Quotes: Rigorously reviewed and fine-tuned renewal quotes in compliance with established processes and service level agreements (SLAs).• Negotiated Commercial Terms: Proficiently negotiated renewal terms, ensuring mutually beneficial outcomes for both iCIMS and our esteemed customers.• Collaborated with Account Managers: Worked in close coordination with Account Managers to assess existing service agreements and provided strategic recommendations for service enhancements.• Managed ‘At Risk’ Accounts: Strategically handled ‘At Risk’ accounts, proactively resolving legal, financial, and service-related issues through effective collaboration with internal teams.• Developed Renewal Forecasts: Skillfully created and maintained precise Renewal Forecasts, offering vital insights to senior management.• Built Strong Client Relationships: Consistently evaluated client satisfaction levels, highlighted the value of iCIMS product services, and emphasized ROI to foster robust client relationships.• Identified Growth Opportunities: Proactively pinpointed growth opportunities and mitigated risks by working with internal teams to address customer concerns effectively.• Maintained Customer Interaction Records: Diligently kept detailed records of customer interactions, ensuring transparency and integrity in all business transactions. Show less

iCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire and advance the talent that builds a winning workforce.• Completed Training Programs: Successfully completed extensive training programs, becoming a proficient user of iCIMS Talent Cloud products and acting as a dedicated customer advocate for support and product matters.• Guided Organizations: Offered expert advice to organizations, shared best practices and high-level training, and directed… Show more iCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire and advance the talent that builds a winning workforce.• Completed Training Programs: Successfully completed extensive training programs, becoming a proficient user of iCIMS Talent Cloud products and acting as a dedicated customer advocate for support and product matters.• Guided Organizations: Offered expert advice to organizations, shared best practices and high-level training, and directed clients to our Community and Academy resources to enhance their platform usage.• Researched Customer Platform Usage: Conducted comprehensive research on customer platform usage, proactively recommending enhancements to improve the candidate experience and drive successful hiring outcomes.• Analyzed Platform Metrics: Examined platform metrics in key areas and proactively guided customers on actionable steps to address their primary challenges.• Collaborated with Cross-Functional Teams: Worked closely with cross-functional teams (account management, technical support, billing, and professional services) to gain a comprehensive understanding of customer business goals, product usage, challenges, and technology stack.• Utilized Various Platforms: Leveraged Salesforce, Gainsight, Tableau, and iCIMS’ product platforms to gain an in-depth understanding of customer adoption, data analytics, and overall account health.• Conducted Business Reviews: Conducted strategic business reviews, collaboratively updating mutual success plans that align business objectives with effective talent acquisition strategies.• Monitored Customer Health: Kept abreast of customer health and sentiment, contributing to a high renewal rate.• Assisted in Team Training: Assisted in training our team on iCIMS products, best practices, and project management. Show less

• Responsible for wide variety of technical and clerical administrative procedures.• Perform daily phlebotomy, specimen collection, and specimen transport.• Utilize internal database for data entry of patient specimen ordering, accessioning, and general data administration. • Maintain inventory of supplies and equipment quality control.• Navigate Bayhealth systems to complete job tasks.• Clear communication during shift changes and reporting to Leads.• Proper use of… Show more • Responsible for wide variety of technical and clerical administrative procedures.• Perform daily phlebotomy, specimen collection, and specimen transport.• Utilize internal database for data entry of patient specimen ordering, accessioning, and general data administration. • Maintain inventory of supplies and equipment quality control.• Navigate Bayhealth systems to complete job tasks.• Clear communication during shift changes and reporting to Leads.• Proper use of hospital specimen tube system.• Diligent in reporting to various codes and STAT tests needed to be collected for ICU and Trauma patients. Show less

• Works mobiles assigned and participates in pre-draw set up and post draw packing of supplies and equipment.• Conduct whole blood procedures and monitors the donor’s progress, according to BBD collection guidelines with weight and time standards.• Prompt response to adverse donor reactions.• Conducts donor interviews in a confidential professional manner to determine donor eligibility according to BBD standards.• Greets donors warmly, performs donor registration, and provides… Show more • Works mobiles assigned and participates in pre-draw set up and post draw packing of supplies and equipment.• Conduct whole blood procedures and monitors the donor’s progress, according to BBD collection guidelines with weight and time standards.• Prompt response to adverse donor reactions.• Conducts donor interviews in a confidential professional manner to determine donor eligibility according to BBD standards.• Greets donors warmly, performs donor registration, and provides donor educational materials.• Perform and maintain quality control through daily equipment and material checks.• Maintain inventory of supplies and other miscellaneous duties.• Complete quality control training programs and corporate administrative tasks.• Help train and manage staff on best practices, customer relationship etiquette, schedule adherence,quality assurance, and workplace efficiency. Show less

• Maximize sales and customer satisfaction by providing superior service with every customer visit and dressing each customer head to toe.• Communicate with General Manager on daily and monthly sales goals and know David’s Bridal merchandise to build on product knowledge on an ongoing basis.• Explain services provided by the alterations department to the customer and help mitigate customer sentiments during our consultation appointments to set realistic alteration expectations for… Show more • Maximize sales and customer satisfaction by providing superior service with every customer visit and dressing each customer head to toe.• Communicate with General Manager on daily and monthly sales goals and know David’s Bridal merchandise to build on product knowledge on an ongoing basis.• Explain services provided by the alterations department to the customer and help mitigate customer sentiments during our consultation appointments to set realistic alteration expectations for timeline of completion and rates set by the alterations department.• Support store management in performing responsibilities, including maintaining areas of responsibility, inventory counts, merchandising the sales floor and completing markdowns.• Maintain housekeeping standards in the store.• Follow quality control guidelines to help ensure that all merchandise is in first-quality condition.• Help train and manage staff on best practices, customer relationship etiquette, schedule adherence,quality assurance, and workplace efficiency. Show less

• Lead store operations through understanding and enforcing all policies, procedures, quality standards, specifications, guidelines, training programs and cultural points.• Actively train and develop store employees.• Trained and managed staff on best practices, customer relationship etiquette, schedule adherence, quality assurance, and workplace efficiency. • Perform weekly mock “DM Walk-Through” and Facilities Manager checklists to ensure facility and sanitation standards are… Show more • Lead store operations through understanding and enforcing all policies, procedures, quality standards, specifications, guidelines, training programs and cultural points.• Actively train and develop store employees.• Trained and managed staff on best practices, customer relationship etiquette, schedule adherence, quality assurance, and workplace efficiency. • Perform weekly mock “DM Walk-Through” and Facilities Manager checklists to ensure facility and sanitation standards are met.• Vigilant in maintaining high standards of cleanliness and safety in FOH and BOH.• Knowledgeable of restaurant’s menu and preparation of recipes.• Liaison in connecting and educating customers about our food, brand, and mission.• Complete administrative tasks for store operations and corporate communications.Front of House staff from May 2017-August 2018 in Newark then promoted to Service Manager to open new store location in Christiana. Show less

• Lead store operations through understanding and enforcing all policies, procedures, quality standards, specifications, guidelines, training programs and cultural points.• Actively train and develop store employees.• Trained and managed staff on best practices, customer relationship etiquette, schedule adherence, quality assurance, and workplace efficiency. • Perform weekly mock “DM Walk-Through” and Facilities Manager checklists to ensure facility and sanitation standards are… Show more • Lead store operations through understanding and enforcing all policies, procedures, quality standards, specifications, guidelines, training programs and cultural points.• Actively train and develop store employees.• Trained and managed staff on best practices, customer relationship etiquette, schedule adherence, quality assurance, and workplace efficiency. • Perform weekly mock “DM Walk-Through” and Facilities Manager checklists to ensure facility and sanitation standards are met.• Vigilant in maintaining high standards of cleanliness and safety in FOH and BOH.• Knowledgeable of restaurant’s menu and preparation of recipes.• Liaison in connecting and educating customers about our food, brand, and mission.• Complete administrative tasks for store operations and corporate communications. Show less

• Managed guests check in/out on Laird Campus.• Inventory of keys and fobs, organization of packages for guests.• Managed the Commons building to always be a clean, friendly, and welcoming environment for all.• Organized bookings and payments of rooms in each building.• Managed administrative tasks for Direct Supervisor such as guest logging, building maintenance forms, policy update communications, and guest entertainment events.• Trained and managed staff on best… Show more • Managed guests check in/out on Laird Campus.• Inventory of keys and fobs, organization of packages for guests.• Managed the Commons building to always be a clean, friendly, and welcoming environment for all.• Organized bookings and payments of rooms in each building.• Managed administrative tasks for Direct Supervisor such as guest logging, building maintenance forms, policy update communications, and guest entertainment events.• Trained and managed staff on best practices, customer relationship etiquette, schedule adherence, quality assurance, and workplace efficiency. • Conducted walk-through of buildings for security and turnover rate of rooms to be ready for the next organization’s event.Customer Service Representative from May 2015-May 2017 for UD Conference Services then promoted to Building Manager. Show less

• Answered and troubleshot incoming phone calls regarding residence life on-campus, financial inquiries, and housing assignments for students.• Completed daily administrative tasks assigned by Supervisors and Administration of UD that directly impacted students' wellbeing on-campus.• Forwarded calls and inquires to appropriate staff in UD.• Maintained department's inventory of office supplies.• Assembled creative media to promote on-campus residence life towards parents and… Show more • Answered and troubleshot incoming phone calls regarding residence life on-campus, financial inquiries, and housing assignments for students.• Completed daily administrative tasks assigned by Supervisors and Administration of UD that directly impacted students' wellbeing on-campus.• Forwarded calls and inquires to appropriate staff in UD.• Maintained department's inventory of office supplies.• Assembled creative media to promote on-campus residence life towards parents and current/prospective students.• Assisted in the creation, designation, and implementation of programs to enrich on-campus and off-campus student life throughout the UD community.• Helped train and manage staff on best practices, customer relationship etiquette, schedule adherence,quality assurance, and workplace efficiency. Show less

• Created lessons plans for UD Healthy Living initiative for kids around Delaware.• Completed administrative tasks for filing and communicating with UD administration and grant sponsors to ensure lessons plans and SOPs that our team created for the program were acceptable.• Obtained the lesson plan materials, once approved, and distributed to other Ambassadors.• Assisted in the program's training and quality control.• Helped train and manage staff on best practices, customer… Show more • Created lessons plans for UD Healthy Living initiative for kids around Delaware.• Completed administrative tasks for filing and communicating with UD administration and grant sponsors to ensure lessons plans and SOPs that our team created for the program were acceptable.• Obtained the lesson plan materials, once approved, and distributed to other Ambassadors.• Assisted in the program's training and quality control.• Helped train and manage staff on best practices, customer relationship etiquette, schedule adherence,quality assurance, and workplace efficiency.• Travelled throughout Delaware educating students in basic healthy living. Show less

ISE Lab Learning Community Center Greeter & Study Lounge Supervisor

University of Delaware Pencader Dining Hall