Yuri Sampaio Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brasil

• Provide technical support, ensuring operational alignment with best practices, and resolve critical issues to ensure business continuity, customer satisfaction, and timely delivery in high-stakes environments;• Build and execute SQL queries for data extraction, analysis, and manipulation, contributing to management reports, predictive analytics, and the resolution of technical issues;• Register, track, and manage support tickets using CRM tools such as Salesforce, ensuring organization, prioritization, and quick resolution of customer requests;• Monitor and analyze performance indicators (CSAT, SLA, NS, and NPS), generating strategic insights for improvements in customer service processes and overall customer experience;• Implement and document support procedures, creating manuals and knowledge bases to streamline workflows and enhance support efficiency;• Work with business intelligence, transforming data into strategic insights to improve support processes and the overall customer experience.

Rio De Janeiro, Brasil

• Generate strategic insights to enhance the customer experience, contributing to customer loyalty, satisfaction, and engagement through Customer Success initiatives;• Conduct transactional analysis of e-commerce operations, ensuring the integrity of processes, a positive user experience, and efficient support during critical processes;• Monitor and analyze key performance indicators (CSAT, SLA, and NPS), identifying trends, gaps, and opportunities to improve the customer journey and operational outcomes;• Review requests, logs, and API documentation, optimizing integration, technical efficiency, and proactively resolving technical issues that impact the customer;• Identify, develop, and implement continuous improvements that deliver measurable results for the customer, maximizing efficiency, service quality, and customer success throughout the entire journey.

Rio De Janeiro, Brasil

• Update and organize preventive maintenance spreadsheets for equipment, ensuring schedule execution and operational process efficiency;• Assist in the review and updating of internal processes, ensuring compliance and continuous improvement of administrative activities;• Digitize, file, and categorize documents, including third-party commercial proposals and personnel files, promoting organization and facilitating information access;• Contribute to administrative management with brief involvement in Contract Management and People Management, supporting process optimization and strategic planning.

Rio De Janeiro, Brasil

• Receive and input products into inventory, verifying compliance with fiscal documents and established standards;• Monitor the inventory flow continuously and accurately using the ERP system Target, ensuring efficient management and timely updates of movements;• Store medications in the inventory according to organizational and safety standards, ensuring the integrity of the products;• Conduct product checks for shipment, verifying quantities and quality to prevent inconsistencies.