Yaser Ibrahim Email & Phone Number

Doha, Qatar

Istanbul, Turkey

Sa, Riyadh Etihad Etisalat - Mobily

- Service Assurance Executive Manager - Fixed, Managed & Cloud NetworksEtihad Etisalat - MobilyIn charge of establishing the latest Service Assurance Center dedicated to supportEnterprise Customer Network & Managed Services. This setup is first of it's kind inthe Telecom space. Directly managing 3 functions and over 30 staff inshore andoffshore.- I'm accountable to provide business customers with solutions that optimize theiroperational performance across a broad range of areas, with particular focus ontechnology, infrastructure, security, cloud and over the top offerings.- Spearheaded the launch of a new profitable proactive center, acting as interimDirector, developing and implementing their launch strategy and guiding 5-yearbudget development.- Managed activities related to development of eSupport strategy, setting upsystems and tools as well as defining/ implementing global support metrics anddashboards- Enhanced satisfaction of Enterprise Customers by providing exceptional- Customer Experience & Business Continuity, implementing big scaleprojects/business initiatives- Set up partner enablement programs including technical requirement andcertifications- Perform business evaluations on innovative technologies for possible investmentby an key client- Building, Evaluating & Negotiating RFP and RFQ - Vendor Management and managed services controls

Al-Riyadh Governorate, Saudi Arabia

Saudi Telecom Company STC:During 17 years, I had the pleasure to take on board a diverse range of tasks and duties to manage and deliver effective solutions. My areas of engagement were mostly: presales, planning and design, implementation, operations & delivery.For 7 years (2000 to 2007) as a team leader (for around 40 support engineers) in STC supporting their huge IT data network to serve all Information Technology Units – ITU (18 cities) overall the kingdom wide, very closed to the project manager and daily activities.Manage group of Principle and Senior Network Engineers responsible for establishing operating and configuration standards for an IP/MPLS network designed to provide metro Ethernet and Internet services for enterprise customers• Building the operation management processes and procedures: o Fault and event management.o Incident Management.o Change and configuration management. Network traffic managemento Building the day to day operation manual.o Follow the KPI as per the Service level agreement (SLA) and monitoring.• Implementing & supporting the High Speed Back Bone project which builds• the MPLS core network kingdom wide for STC IT sector including the Cisco GSR 12000 series & CRS1-8.• Worked as a data network consultants and implementation team leader at ZAIN IT division for 6 months started at November 2007 tell April 2008. Participated in building ZAIN Riyadh & Jeddah data centers and WAN blocks with all related products & technologies:• Core Level: 6509-E, 7206VXR & CSS11503 with BGP, OSPF, WAAS and dual home service provider.• Campus Level: 6506-E, 4507R with OSPF different network types and the entire needed spanning tree features.• Data Center Services Level: 6509-E, 4948G, with OSPF, Cisco Works, ACE, FWSM, NAM modules.• Network management software: HP open view NNM, HP Service Manager, HP PI, HP service desk, Solar winds, Net flow Analyzer, Service Now

Bachelor'S Degree, Computer Science, Good

Education record