Responsible for overseeing the deployment and management of technology projects and support within the assigned regions. Requires a proactive leader with the ability to make autonomous decisions and ensure the successful implementation and operation of technology solutions.

• Focus on managing Information Technology installations of hardware and software related to Retail operations in the Correctional Services environment• Setup, configure, and test Point of Sale systems to interface with financial applications and menu board databases• Implement and train clients on how to facilitate programs via eCommerce platform• Effectively and proactively manage customer expectations• Provide client and customers system training as… Show more • Focus on managing Information Technology installations of hardware and software related to Retail operations in the Correctional Services environment• Setup, configure, and test Point of Sale systems to interface with financial applications and menu board databases• Implement and train clients on how to facilitate programs via eCommerce platform• Effectively and proactively manage customer expectations• Provide client and customers system training as required• Participate in site surveys/walk throughs to determine location needs relative to retail systems• Document all hardware & software support issues to provide data on volume and trends• Oversee checking account coordination for component openings• Conduct trust fund bank reconciliation, teach process to local team• Act as liaison between management and client personnel Show less

• Successfully coordinated and trained internal and external clients on Business Dining eCommerce platform• Ensured the necessary training and in-unit support are provided and that the standards are fully executed• Performed key roll in configuring MICROS Simphony POS systems• Interfaced and collaborated with Business and Industry management team to develop, implement and monitor eCommerce programs to achieve business objectives• Responsible for completing test plans… Show more • Successfully coordinated and trained internal and external clients on Business Dining eCommerce platform• Ensured the necessary training and in-unit support are provided and that the standards are fully executed• Performed key roll in configuring MICROS Simphony POS systems• Interfaced and collaborated with Business and Industry management team to develop, implement and monitor eCommerce programs to achieve business objectives• Responsible for completing test plans for all web-based applications as prescribed by Project manager and development team• Contributed to the design and development of comprehensive training curriculum• Provided account management to over 600 components and 80,000 MyAssistant users• Interacted with District Managers and Food Service Directors to assist with identification, evaluation of menu’s• Provided input regarding customer feedback for product enhancements• Communicated with Cash and Banking for components with sales overages or shortages Show less

• Provided business consulting, knowledge expertise in catering and café methodologies, and the application of technologies to 20 Nationwide business locations• Directed the coordination of all implementation tasks involving third party vendors as well as provided consultation to clients on system implementation• Fostered customer loyalty by ensuring that our FLM’s fully utilize the value of our solutions and services• Managed the development and maintenance of Catertrax… Show more • Provided business consulting, knowledge expertise in catering and café methodologies, and the application of technologies to 20 Nationwide business locations• Directed the coordination of all implementation tasks involving third party vendors as well as provided consultation to clients on system implementation• Fostered customer loyalty by ensuring that our FLM’s fully utilize the value of our solutions and services• Managed the development and maintenance of Catertrax implementation portions of the project• Performed key roll in configuring, and implementing Micros Simphony POS system• Built credibility, established rapport, and maintained communication with management at multiple levels, including those external to the organization• Continue to act as a key liaison to help build and strengthen partnerships between Aramark Business Services and Catertrax Show less

• Worked directly with the DM & FLM to prioritize the recovery plan• Performed key roll in configuring UP700’s and Aloha POS systems• Trained and implemented payment at the register standards regarding new guest check & payment guidelines• Managed and reviewed impact and measurement of recovery plan action items on an on-going basis• Provided client relations support as needed

• Provided first level support with exceptional customer service skills to over 4,000 users of a wide area network (WAN) using dialup networking, TCP/IP on windows 3.x, windows 95/98 and windows NT workstations connecting to a windows NT server• Performed troubleshooting on dialup networking, modem configuration, and support internet applications on windows 3.x, windows 95/98, and windows NT workstations• Provided support as it related to connecting to the Mainframe to… Show more • Provided first level support with exceptional customer service skills to over 4,000 users of a wide area network (WAN) using dialup networking, TCP/IP on windows 3.x, windows 95/98 and windows NT workstations connecting to a windows NT server• Performed troubleshooting on dialup networking, modem configuration, and support internet applications on windows 3.x, windows 95/98, and windows NT workstations• Provided support as it related to connecting to the Mainframe to access CICS, TSO, and Oracle applications. Also reset passwords as needed• Supported outlook and exchange email clients• Logged calls and problem details in SMS Call Tracking database• Assisted with the network transition from token ring to fast Ethernet• Accountable for project deliverables, data management, final quality control of all reports Show less