Yvette Franklin Email & Phone Number

Raleigh-Durham, North Carolina Area

• Assists recreation facilities directors and assistant directors in overall management and operation ofthe facility and recreation programs and supervises facility in the absence of a full-time staff member
• Oversees and directs daily programs and staff activities, responsible for program registrations, andmanages and maintains facility and shelter rentals
• Provides outstanding customer service when assisting the public through various communications
• Processing records using… Show more Assists recreation facilities directors and assistant directors in overall management and operation ofthe facility and recreation programs and supervises facility in the absence of a.
• Processing records using Excel, Word, and Class Software
• Training in Safety, First Aid, CPR, Fire Safety, etc. Show less

Raleigh-Durham, North Carolina Area

• Managed a unit of six individual income tax auditors who examine financial records of taxpayers that are not in compliance
• Responsible for hiring and training of new auditors within the unit
• Assigned tasks to all auditors in the unit and conferred with them on technical tax questions
• Reviewed and evaluated the quality of the unit’s completed work
• Demonstrated excellent communication, troubleshooting, and interpersonal skills when interacting with staff members and… Show more
• Demonstrated excellent communication, troubleshooting, and interpersonal skills when interacting with staff members and customers over the phone and in-person

Raleigh-Durham, North Carolina Area

• Hired, trained, supervised, and reviewed the work of 15 to 20 subordinate officers in a call center
• Delegated and problem-solved a constant and continuous contact with individual taxpayers, accountants, business officials, and their representatives in interpreting and explaining all revenue laws and the determination.
• Cultivated knowledge of the various tax schedules, their application, and administration including individual income tax, sale and use tax… Show more
• Cultivated knowledge of the various tax schedules, their application, and administration including individual income tax, sale and use tax, withholding tax, etc. Show less

Raleigh-Durham, North Carolina Area

• Audited withholding tax returns and ensuring that annual reconciliations were balanced
• Wrote letters to explain the liability and the refunds allotted to taxpayers
• Sustained a working knowledge of the withholding tax schedule and the revenue codes

Raleigh-Durham, North Carolina Area

• Performed examinations of the taxpayers’ books and records to ensure compliance
• Identified non-compliance from a review of filed tax returns
• Interacted with taxpayers, accountants, or attorney through written correspondence, telephone, or direct interview
• Preserved a working knowledge of the revenue laws of North Carolina, the North Carolina administrative codes, and the Internal Revenue Codes

Raleigh-Durham, North Carolina Area

• Collected delinquent taxes in-person, door-to-door, or over the phone even in possible adversarialand hostile situations
• Established knowledge of the various tax schedules, their application, and administration includingindividual income tax, sale and use tax, withholding tax, etc.

Basic Computer Skills

Bachelor'S Degree Accounting, Accounting