Yaser Almassari Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Riyadh

Riyadh, Saudi Arabia

Riyadh

• Auditing electronic services transactions & analyzing fraud acts.• Tracking performance with all departments to reflect correct statistics to dashboards & finding weak points.

Riyadh, Saudi Arabia

• Bulk messaging system management & auditing.• Coordination between STC & Intigral in developing services.• Support internal departments.

• Central Region Business Sales Manager.• Soft Phone services (VoIP) Product manager.• Designing products & leading the coordination between concerned parties.• Testing solutions functionality & capabilities.• Managing & developing products & solutions.

• Worked in STC network services & solutions general administration department performing several activities as a senior services designer & developer starting from analyzing services requests after receiving them from the business units & handling them professionally through the stages of design, develop, implementation & preparations of launching.

• Administrating & developing new services & VASs channels for Service Providers / Content Providers.• Business Analyst.

• Developing existed & new services.• STC 3G product / 3G services manager.• STC Location Based Services product & services manager.• STC “Mobile eServices” & “On Device Portal” Product manager & administrator.• New services training group member & instructor / presenter.• Member of the customer retention team.• Member of employees awareness team.• Member of call centers employees awareness team.• Member of rejected calls team.• Member of Billing/CRM project team.• Creating and preparing service descriptions & introducing methods.• Leading new services committees.• Representing STC (ALJAWAL) marketing in exhibitions.

• Member of the ICMS team, participated deeply in Design, Testing & Implementation.• Create and prepare system qualification test cases (SQT).• Testing functionality and integrity.• Lead SQT/PAT (preliminary acceptance test) for STC (formerly Ministry of PTT).• Migrate and reconcile billing data between systems.• Support billing and core services help desk and tracking issues.• Administer the mediation device solution/subscriber administration system, (SIM) & service orders.• Support application and districts support groups in customer care, provisioning, SIM management, system modification requests (SMR), external specification documents (ESD) and faults resolution.

• Operated 1st GSM billing system.• Analyzed & corrected errors by processing and rating of mobile switching center (MSC) calls data.• Analyzed & reconciled network provisioning and billing errors occurring between billing system & MSC.• Tracked, verified and rated billing data compiled when local GSM customers “roam” in other networks.• Generated management information reports.

• Worked with the IS team who is responsible for MoPTT’s Telephony Expansion Project 6 (TEP6).• Designed, constructed and tested the first batches of the SIMs produced by the personalization system.• Performed SIM Personalization System SQT/PAT.• Acted as troubleshooter for SIM Personalization System.