As the company's leader, I am responsible for overseeing all operational, commercial, and financial processes, ensuring seamless integration and execution. My role includes but not limited to:•Streamlining operations across multiple locations, achieving high efficiency and quality standards.•Developing and executing sales strategies and expanding market presence through targeted market research and effective sales tactics.•Financial planning, budgeting, and cost control to maximize profitability.•Analyzing financial performance indicators to inform strategic decision-making.•Customer and supplier/vendor Relationship Management.•Leading sales team, fostering a high-performance culture.

As the head of sales, I assumed leadership of the company's packaging solutions sales process. This encompassed the crucial tasks of identifying potential customers and meticulously monitoring customer service performance including but not limited to prices analyses, quality assurance, among others KPI’s. As head of the commercial team, my responsibilities also extend to develop and implement sales strategies to meet or exceed sales targets and revenue goals, involving comprehensive market research, devising sales tactics to penetrate new markets while effectively managing and supporting our sales team.

Led and oversaw the presentation and sales process of the company's services, including identifying potential high-value customers and accounts and tracking customer service indicators across the portfolio as a senior member of the commercial team. Moreover, I rolled out new services, focusing on market research, sales tactics for market penetration, and budget & cost structure development by offering services as a team lead.• Boosted sales volume and fostered client loyalty by providing strategic solutions based on client requirements.• Leveraged technical expertise of several sales tools, including annual budgets, funnels, CRM, prospects, and customer databases.• Augmented sales by 250% within three years by designing and implementing sales strategies.• Organized commercial events and monitored logistics and social media content for the company.• Exceeded annual sales goals by landing three key account contracts within the second year.• Boosted revenue and sales by 30% by establishing cross-selling strategies.• Generated revenue by 5% of existing customer deals by negotiating with new service providers.

Supervised customer support team, managed client portfolio, and developed business solutions and bids for current/potential customers. Moreover, I acted as in-charge of processing all RFPOs/RFQs and liaising with service and product vendors, including shipping firms, airlines, cargo insurers, and add-value services.• Spearheaded clients' international shipping, export operations, and numerous printing and packaging projects.• Supervised and managed resource allocation at three local offices in Santo Domingo, Las Americas, and Santiago.• Achieved optimum customer satisfaction from 91% to 98% within three months.• Established regular schedules to decrease assigned truck route costs by 40%.• Reduced quotation time from 48 to 24 hours by employing innovative strategies.

Monitored customer service team and key account management while overseeing special project operations, quotations, RFPs, bid tenders, work distribution, client relations, and sales reports. Also, I streamlined ocean and air shipments assigned accounts coordination, customer claims resolution, insurance, assurance, and compliance, focusing on freight forwarding responsibilities.• Collaborated with team of three to seamlessly address an average of 400 customer requests monthly.• Deployed Microsoft Dynamics 365 for commercial areas by facilitating as key stakeholder.• Improved deal closing by 25% through workflow establishment via ensuring 4-hour quotation time.• Established regular checklists and follow-ups to decrease customer complaints by 15% and eliminate errors.• Achieved promotion from Sales & BID Analyst to Customer Service Supervisor by demonstrating exceptional performance within two years.

Spearheaded DHL Global Forwarding's key accounts won through international bids via SCHAD by providing services as Sales and BID Analyst in Dominican Republic. Additionally, I directed all special project operations, including quotations, RFPs, and bid tenders.• Fostered excellent relationships with clients and efficiently handled job distribution among customer service team.• Formulated detailed client reports and organized ocean and air freight shipments for assigned accounts.• Resolved issues, acquired insurance coverage, and ensured conformance with regulations in freight forwarding industry.

Organized and scheduled air, sea, and land shipments, delivered cargo quotations, fulfilled booking instructions, corresponded with customers on sent quotations, and addressed concerns of third-party providers such as air, land, and sea carriers & customs.• Ensured smooth running of all operations, including satisfying customer's needs by providing appropriate services.