Yenong Sun Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

System Administration & Integration:- Administered Azure AD tenant and Office 365 (Exchange, Intune, SharePoint, Defender).- IAM: Managed 50+ user identities and endpoint devices (Windows 11 laptops and mobile devices).- Led IT system integration with Mustang Bio, developing new Azure AD tenant and migrating 500+ GB of data and enterprise apps in 2 months.Technical Support:- Provided tech support for 50+ employees in multiple North American offices, handling 20+ cases weekly.- Installed, configured, and troubleshot Office 365 apps, SAP ERP, Zoho CRM, Wix CMS, Blue Mountain RAM (LIMS), ZenQMS (QMS), and Acronis & Barracuda (data backup).Network:- Installed, configured, and troubleshot network infrastructure (routers, switches, access points, firewalls, cabling).- Maintained DHCP and DNS configurations for domains and Exchange email server.- Deployed NAS and VPN software for secure remote access.Security:- Monitored system health in Microsoft Defender and responded to cyber incidents (EDR).- Implemented MFA, SSO, CAP, and protection policies(anti spam/malware/phishing), boosting Microsoft security score by 30%.- Deployed Data Loss Prevention (DLP) policies, encryption software and Bitlocker for data security.- Set up auto patch in Intune.Process Improvement and Automation:- Developed a ticketing system using Power Automate, cutting Tier 1 resolution time by 50%.- Collaborated with finance to develop a spending approval system, enhancing workflow transparency.- Used PowerShell to automate general IT tasks.Additional Duties:- Handled 30+ cases of user onboarding and offboarding.- Management of 10+ SharePoint sites lifecycle and role-based access control.- Maintained inventory of hardware and software licenses and vendor management.- Deployed video conferencing and VoIP systems.- Created 20+ IT documents (infrastructure, policies, SOPs, user manuals).- weekly end-user training- Mentored junior IT support and interns.

Vancouver, British Columbia, Canada

• Developed an ETL process that dynamically parse unstructured note data in 10000+ electronic medical records, resulting in a 50% increase in data accessibility.• Built a SQLite cache database and tune SQL queries, optimizing report generation time by 80%.• Applied de-identification algorithms that mask patient demographics information to maintain data privacy.• Designed YAML and Jinja templates for more hierarchical data presentation in the summary report.

Vancouver, British Columbia, Canada

• Automated data preprocessing, model training, validation, and prediction in a time-series analysisusing a code pipeline.• Developed a prediction model with Facebook Prophet library, achieving a 90% prediction accuracy.• Employed feature engineering and hyperparameter tuning to enhance model performance andbenchmarked with models in Darts package.