- Perform technical Google Workspace deployment services using the Onix & Google methodologyWork with other teams within Onix to provide world-class deployment services- Organize and conduct administrator training for customer engagements- Development of new or updated deployment materials, scripts, and tools- Take responsibility for technical aspects of solutions including such activities as product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources.- Work hands-on with Google Workspace and other cloud partner products to demonstrate and prototype integrations in customer/partner environments.- Collaborate with customers to develop proactive, strategic technical solutions as it pertains to the Google Workspace platform including, but not limited to, identifying key customer technical objections, and developing a strategy to resolve technical blockers.

Developed and implemented technical application support process, information technology policies and procedures.Identified opportunities for application optimization, redesign and development and troubleshoot and resolve user and application issues.Interviewed, hired, trained and mentored 4 staff by coaching daily, leading performance reviews and offering constructive feedback.Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.Oversaw IT department operations and training.

Manage the Google collaboration platform and deployment of additional apps and servicesManage the mobile fleet for Cogeco. This includes: device selection, testing, configuration, management (Citrix Xenmobile) and deployment processes/ documentationSupported department leadership in implementing new policies, procedures and controls.Helped streamline mobility and collaboration tool processes and update procedures for support action consistency.

Assist in providing desktop support services to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services

Maintains, analyzes, troubleshoots, customers issues with cable services(internet, TV and phone)Mentor and train new agents