Experienced Sr. Technical Account Manager with a penchant for Cloud SaaS solutions and a passion for customer success and satisfaction. An orchestrator of resources, delivering solutions to customers and driving change on their behalf. Established, real-world technical skills that are grounded in Customer Relationship Management, with a commitment to individual excellence while remaining a team player. Energetic, driven and skilled in the unique dynamics of being a TAM, which include being a trusted advisor, a technical expert, a trainer, a strategic planner and a project manager, with the ability to onboard and service customers long term.