Yu Chen Email & Phone Number

Dublin

• Card Issuing team is responsible for managing the credit and the debit card issuing business for AIB bank in ROI and UK and has ownership for the delivery of a reliable, resilient and consistent cards service for.
• Engage with various business stakeholders and end users to identify, understand and document detailed business requirements for IT solutions or business process change and ensure the appropriate business readiness.
• Create and review functional, technical and test documentation to ensure the business requirements are captured correctly and created for the new solution.
• Interpret function specifications for new project due to go live. Where relevant query project information which may impact production environment and highlight any gap.
• Manage and resolve all production environment issues and ensuring issues are resolved within our agreed SLA’s.
• Compiling of MI for different areas of the bank by accessing information in the Data Warehouse using SQL

Dublin

• We providing pre-sales support to Licensing Sales Specialists (LSSs) in Microsoft Subsidiaries globally. The main service we provide is the creation and customisation of Customer/Channel Price Sheets (CPSs) for new and.
• Area Alignment Lead for Latin America Region - Engaging with the LSS from LATAM, Encouraging them to use the VLA service, worked together to overcome issues and acting upon any suggestions or feedback they may have.
• Lead 3 LATAM team members to work on different long / short term projects, managing multiple deadlines and escalations from the field. And analysing possible risk for future sales by using relevant data and our.
• Representing VLA team in meetings with Stakeholders/Clients and other Ad hoc activities.
• Delivering training on complex requests using my experience to educate other team members on processes and best practices. I have been acting as a mentor and a point of contact for other VLA team members’ questions and.
• Working as quality control auditor for complex CPS type and reporting on quality.

Dublin

• This position was a customer-facing role with a need to establish key relationships within the company to support the customer effectively by providing them with the latest company information. I providing the clients.
• Communicating scope changes with the customer, managing their expectations and creating a satisfied customer.
• Analysing and developing a membership database consisting of a number of relational tables and related Data Entry Forms in MS Access.
• Establishing the testing procedures for the above project.
• Technical writing. I completed writing our membership system user manual independently.
• Provided accurate and thorough solutions to user problems.