Assisted the client solutions team in managing inbound and outbound container and air cargo transportation. Focused on monitoring goods status during shipment, communicated timely & effectively with customers during unexpected circumstances and delivered solutions.Maintained the cooperation between the consignee, customers and collaborated with the company ́s internal teams. Integrated resources and sorting out effective information to colleagues in order to shorten the operation process.Assisted the client solution team to communicate with agents, carriers, shippers, Atlanta branch offices, airlines, and customs declaration departments. From the information collected generated shipping orders, bills of lading and invoices.Assisted the client solutions team in collecting the customer satisfaction survey and organising data to optimise logistics.Supported 6 team members, over 300 cases per week, in solving the emergency shipping problems, such as information errors and late documents. Communicated with customers and partners on time.l Collected the information according to the shipping schedule and the container processing status. (finish over 100 cases per week)