As Department Supervisor, I am responsible for making sure our associates can flourish and reach their peak. I provide leadership by coaching, training, motivating, and inspiring the associates to perform at their best and encouraging their personal and professional development and growth. I work with Store Management, Operations teams, and external partners to gain the knowledge and support needed to meet the needs of our business and achieve results successfully. Responsibilities:• Leading and Inspiring associates to build relationships with our customers, associates & peers to provide exceptional customer service and achieve top-line sales with strong merchandising and product knowledge. • Ensuring department staffing levels meet business needs. • Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback. • Reviewing sales & other reports while working with the assistant manager to make recommendations for improvement on - inventory, overhead organization, and cross-merchandising to drive sales. • Maintaining 100% in stock and overhead organizational plans. Investigating, resolving, and escalating customer issues as appropriate.• Communicating store sales, event, and promotional activities through rallies and weekly department meetings.• Ensuring that all Safety and Asset Protection standards and protocols are communicated and followed

As Flooring Sales Specialists, I provide exceptional customer service support, drive sales, and am responsible for selling hardwood, vinyl, laminate, tile, and carpet floorings. I assess customer needs and guide customer's decisions to close a sale.Responsibilities:• Achieving individual sales targets to support overall department goals by facing challenges with an open mind and creating innovative solutions• Proactively identify customers who need help or have a problem, by asking open-ended questions• Explaining the steps and products needed to complete projects and describing the features and benefits of merchandise• Assisting customers with product knowledge in adjacent departments, special orders, and installation services

• Designed and led canine training classes for regular dog owners as well as people who pursue canine training as career• Conducted Applied Behavior Analysis (ABA)

• Analyzed mobile Apps user behavior and provided segmentation marketing strategies for Mobile APP• Effectively communicated across the IT, Sales, and Marketing team to implement new data collection tools and product features based on user behavior analysis

• Analyzed monthly total P&L related to all major sales by channel – Taiwan, Asian Pacific, Japan, USA, & Europe, and presented directly to the CEO and Vice Presidents on quarterly basis• Successfully managed annually software patent costs of approximately US$8,000 for the CyberLink Corp.

• Designed and provided canine behavior training classes to the licensed veterinarians• Provided medical care for in-house patients and boarding animals on an average of 10 animals per day

• Performed medical tests, such as in-house blood exam, ear cytology exam, x-ray exam, under the supervision of a licensed veterinarian• Prepared vaccinations to be given to the animals for the veterinarian and prepared medications prescribed

Responsible for close and forecasting responsibilities related to commodities and other manufacturing-related expenses.Achievements: • Successfully managed the annual total delivery cost of approximately US$500 million dollars for the Glad Company• Identified significant cost risk of US$2 million dollars annually on a critical commodity. Developed a proposal, presented to the senior management team and vice president of the business, and successfully influenced a change in the forecast process to mitigate the risk

• Streamlined the forecast process and increased forecast accuracy by 8% in fiscal year 2010• Improved the Fixed Asset Reconciliation Report to reduce the preparation time by 5 working-hours a month to reinvest in value-added analysis• Improved the Executive Report Package by adding visual demonstration of the operation, and received positive feedback from both the management team and operational team

• Implemented coupon tracking tools and processes which complied with the Clorox Company Policy and increased forecast accuracy by US$100,000 - US$200,000 in both fiscal year 2007 and 2008• Improved the Budget Status Report format based on the needs of different functional groups to better track Advertising, Sales Promotion, and Market Research spending

• Successfully balance daily receipts with cash register at end of day totaling US$20,000• Assist customers finding accessories to go with the shoes purchased