Yu Hsuan Chen Email and Phone Number

• Monitor and organize forum users’ feedback to cross-Pixel teams, as well as follow up to ensure appropriate actions are taken to address bugs and UX issues in a timely manner• Judge the issue severity timely with consideration of users' pain points, needs, and impact level in a data-driven manner.• Work cross functionally with product teams, UX team, Engineering team, test team, and product support team in development stage, pre-launched stage, or post-launch stage.• Evaluate and… Show more • Monitor and organize forum users’ feedback to cross-Pixel teams, as well as follow up to ensure appropriate actions are taken to address bugs and UX issues in a timely manner• Judge the issue severity timely with consideration of users' pain points, needs, and impact level in a data-driven manner.• Work cross functionally with product teams, UX team, Engineering team, test team, and product support team in development stage, pre-launched stage, or post-launch stage.• Evaluate and analyze user experience feedback, and provide solutions to product/design teams to optimize the products/features • Establish, standardize, or define forum user feedback management process to ensure internal teams can optimize resources and focus on critical issues• Competitor analysis based on users' feedback and provide suggestions for the improvements• Plan and design the user feedback related platforms for stakeholders by preparing the BRD/PRD Show less

• Responsible for product usability/ UX during the product development stage to ensure the final designs has a good user experience.• Conduct usability testing for developing products to identify the usability issues and provide design suggestions, including UI/ UX/ process flow recommendations.• Gather users’ information from observation/ user interview/ online survey to identify user need and deliver the ideas.• Working with UI spec and help to improve user… Show more • Responsible for product usability/ UX during the product development stage to ensure the final designs has a good user experience.• Conduct usability testing for developing products to identify the usability issues and provide design suggestions, including UI/ UX/ process flow recommendations.• Gather users’ information from observation/ user interview/ online survey to identify user need and deliver the ideas.• Working with UI spec and help to improve user experience.• Evaluate user feedbacks and work closely with RD teams/product plan teams to solve users’ pain points.• Participate more than 10 projects including Android smart phones and wearable devices.• Competitor analysis Show less

• Help conduct the user experience research.• Assist the team in brainstorming and ideation process with creative solutions.• Help conduct the usability tests and provide the design suggestions for the UX issues.

Develop a mobile app with the teams