Yu-Lung (Jenny) Chen, Lmft Email & Phone Number

𝑲𝒆𝒚 𝑹𝒐𝒍𝒆𝒔:→ Co-Chairs Agency-Wide Incident Review Committee and participates in the reviews and submission of required reports on incidents to all regulatory agencies. → Reviews and enhances policy and procedure manuals governing clinical programs, contributes insights and recommendations to ensure alignment with industry standards and best practices. → Facilitates the preparation for agency-wide audits, ensuring that programs consistently meet and uphold the stringent operating standards set forth by the Office of Mental Health.→ Manages special projects to identify strategic directions for improvements.

New York City Metropolitan Area

𝑲𝒆𝒚 𝑹𝒐𝒍𝒆𝒔:→ Conduct utilization reviews for the agency's ambulatory and residential programs to ensure optimal utilization of available resources. Programs include OASAS Integrated Outpatient Clinic, OMH Mental Health Clinic, Personalized Recovery Oriented Services (PROS), Assertive Community Treatment (ACT), Licensed Housing, and Permanent Supportive Housing.→ Collaborate with program directors to promptly address potential gaps in the quality of care and service delivery. → Offer valuable support and technical guidance to ensure agency adherence to licensing and regulatory mandates.→ Assisted new QI Specialists by providing them with valuable support and guidance in the domains of quality improvement and compliance, aiding successful transition into their roles.

New York City Metropolitan Area

𝑲𝒆𝒚 𝑹𝒐𝒍𝒆𝒔:→ Orchestrate the seamless coordination of services between the children's community residence and a diverse array of community treatment programs. → Mentored new case managers in navigating OMH data systems such as CAIRS and NIMRS and understanding program regulations and incident procedures.

Greater New York City Area

𝑲𝒆𝒚 𝑹𝒐𝒍𝒆𝒔:→ Conducted thorough assessments to ensure that families were connected with childcare options that perfectly matched their needs. → Provided guidance to parents by offering counseling services that covered an extensive spectrum of community resources. This encompassed not only childcare but also mental health support and medical assistance.→ Fostered strong partnerships between families and suitable childcare programs to ensure a more efficient and tailored approach, ultimately benefiting both families and the programs involved.

Greater New York City Area

𝑲𝒆𝒚 𝑹𝒐𝒍𝒆𝒔:→ Employed play therapy techniques to connect with children and address their emotional and social challenges, creating a safe and nurturing space for children to express themselves and work through difficulties.→ Conducted Cognitive Behavioral Therapy (CBT) sessions and implemented individualized treatment plans with clearly defined goals to effectively address and enhance the mental health and overall well-being of my clients.

Greater New York City Area

𝑲𝒆𝒚 𝑹𝒐𝒍𝒆𝒔:→ Collaborated during weekly Brief Strategic Family Therapy (BSFT) sessions to identify and address patterns of interaction within the family system. I provided specialized intervention and behavioral insights, creating a safe and constructive space for families to address their challenges.→ Worked closely with psychiatrists and school counselors to coordinate and track the progress of therapeutic interventions, ensuring a holistic and comprehensive strategy for client treatment.

Master'S Degree, Marriage And Family Therapy/Counseling

National Student Exchange (Nse)

Bachelor'S Degree, Psychology

Bachelor'S Degree, Human Development And Family Studies, General