• Provide phone and email based technical support and troubleshooting for stakeholders, including wholesales, retailers, installers and end-users.• Liaise with customer service, sales, and R&D department to solve technical issues.• Provide onsite service for customers and installer to troubleshoot for solar system (on-grid, off-grid system and hybrid system).• Liaise with customer care department from partners and answer technical inquiries.• Warranty claims processing and tracking.• Work closely with Australian and international teams and accomplish assigned tasks with high quality.

• Provide customer service and troubleshoot over the phone • Liaise with stakeholders to get materials ready and update in CRM• Prepare and collect paperwork and track program progress

• Designed new monthly and weekly newsletter templates on Canva.• Programmed the monthly and weekly newsletter templates on MailChimp and developed detailed user instruction for the templates.• Developed Power BI dashboards to enable easier retrieval and use of social media data analytics.• Set up virtual booths for the ESCAP virtual exhibition in preparation for the Global South-South Development Expo 2022.• Assisted at major events and meetings, including the Asia-Pacific Forum on Sustainable Development 2022 and the 78th session of the Commission. • Supported the production of social media content for priority events and activities.