Yulia Orlova Email and Phone Number

Communication with the customer to clarify the technical requirements for the product.Preparation of technical specifications.Preparation of accompanying documents.Communicating with the team, explaining business requirements, elaborating and estimating tasks.Planning of the development process and control of deadlines for tasks.Resource management.

To manage, support, and develop a customer care team to ensure optimum service is leveraged;To manage all customer care activities;Developing relationships and encouraging collaboration with our customers;To develop and share good practice with colleagues across other divisions;Re-engineering and improving processes by removing the non-value.

Construction and holding of promotional campaigns;Сonducting interviews; Creating workflow from scratch;Analytics of an existing project/team/company workflow;Setting tasks and goals, milestones; Project planning, time management; Work with multinational teams in different timezones;Management support for each team member.Improved team performance by 30%; Developed a new payment system; Adjusted the documentation and reporting processes.