lead to drive and deliver business process improvement solutions in the client servicing and support function, introduce best practice solutions for supply chain and manufacturing processes, lead service excellence programs to enhance competitiveness through service excellence and value creation, work with the key subject matter experts with support teams for alignment of strategies and processes, and influence and resolve resource constraints by engaging with relevant functions.Be responsible… Show more lead to drive and deliver business process improvement solutions in the client servicing and support function, introduce best practice solutions for supply chain and manufacturing processes, lead service excellence programs to enhance competitiveness through service excellence and value creation, work with the key subject matter experts with support teams for alignment of strategies and processes, and influence and resolve resource constraints by engaging with relevant functions.Be responsible for communication of progress, issues, risks and escalations where required while playing a critical role in assessing current business processes and providing changes in scope, through conducting As-IS and To-BE Process Mapping workshops with the business and project teams to clarify objectives and expected business benefits of any change.Also be responsible for identifying and flagging any process inefficiencies and working with departments to address and change them. Show less