Yu Wang Email & Phone Number

Toronto, Ontario, Canada

• Optimized customer satisfaction by administering tailored surveys, executing quantitative and qualitative data analysis, and crafting insightful reports to address diverse customer needs

Toronto, Ontario, Canada

• Achieved a 70% renewal rate by collaborating with sales and managing multiple project timelines, taking ownership of planning, monitoring, analyzing and reporting progress • Maintained a high physician NPS of 65.8 through supporting marketing at targeted campaigns, CRM Customer Data management, and engagement trend analysis

Remote, Canada

• Conducted secondary research of the US mental health vendor market and synthesized recommendations to help understand market trends and supported Go-To-Market efforts• Coordinated weekly meetings, presenting research updates and eliciting feedback, thereby refining research directions and enhancing the quality of the investigations

Shenzhen, Guangdong, China

• Increased immunoassay product sales from US $2.7M to US $120M through the development and implementation of strategic plans based on the needs of diverse customer groups • Led cross-functional teams (R&D, Regulatory Affairs, Supply Chain, etc.) for the Original Equipment Manufacturing projects, launching 300+ products with an annual revenue of US $1M• Drove product awareness through integrated marketing campaigns and increased product credibility by establishing and maintaining relationships with key opinion leaders • Managed product lifecycle activities, launched products and led product improvement to adapt to evolving customer needs and expand market share in 80+ countries• Augmented product utilization by providing technical support, analyzing market trends, creating marketing and training materials, and representing the company at tradeshows and conventions

Shenzhen, Guangdong, China

• Managed a team of 3 technical support engineers, providing timely troubleshooting to 30+ international channel partners; assisted in RFP responses and achieved 80%+ annual growth • Bolstered international client retention by conducting in-person visits, which included technical training, routine maintenance, tailored problem-solving, and nurturing customer relationships• Contributed significantly to the launch of China's first FDA-registered Thyroid-Stimulating Hormone assay, demonstrating a thorough understanding of government regulations• Produced product manuals and technical notes, improving the customer support efficiency

Shenzhen, Guangdong, China

• Constructed over 50 DNA libraries in collaboration, speeding up crop breeding and selection • Initiated regular learning sessions to stay abreast of the latest sequencing advancements

Master Of Business Administration - Mba

Activities and Societies: VP of Operation of Healthcare Management Association, member of Management Consulting Association, Business.

Bachelor Of Science (Bs), Biotechnology, 4.09/4.50

Activities and Societies: Broadcaster of Radio Station, delivered high-quality programs every week and won Top 10 Clubs for two years.