Yu-Wei Yang Email & Phone Number

Tamsui District, New Taipei City, Taiwan

- Conducting surveys and market research to study and analyze the changing needs of the potential customers- Developing plans and strategies by coordinating with the managers to achieve the sales target for different assigned projects- Finding potential customers through networking, cold calling, and conducting industry research to increase sales- Measuring project performance to identify areas for improvement- Performing market research to identify new opportunities and engaging with executives to establish strategies for pursuing those new opportunities- Interpreting and analyzing relevant data, finding patterns, formulating reports, and making recommendations accordingly

Hayward, California, United States

- Implemented effective sales strategies and promotion, led to a 63% sales amount annual increase by driving sales through up-selling and cross-selling based on customers’ needs.- Built long-lasting client relationships with 15+ company partners and clients within both Northern and Southern California, Washington, and Oregon States, by using proficient Mandarin and English language skills and sales talk based on customers’ wants and needs.- Cold-called 20+ potential clients weekly according to the assigned metrics and responding to Inside Sales leads.- Established new sales accounts by forecasting sales, researching, setting appointments, and presenting with the intent to persuade stakeholders; increased the revenue monthly from each new account.- Proposed new customer insights by doing market research through retail store checks and restaurant visiting.- Managed the inventory of over 100+ products to maintain monthly import items and processed item supply among different regional sales.

Hayward, California, United States

- Implemented and maintained Azuma Foods and Azuma Gourmet brand identities for over 100+ products with packaging and labels.- Coordinated with product management and sales team on over 30+ label and packaging revisions following the most up-to-date product spec sheets and customers’ requests.- Maintained private label product data in project databases files and archives; updated workflows.- Developed mockup samples and created packaging models for potential new products.

Hayward, California, United States

- Coached a team of 10+ sales team members on efficiently handling customer inquiries and complaints to maximize customer satisfaction and create sales opportunities.- Solved 20+ customer inquiries weekly and 3+ customer complaints monthly, while managing other tasks for my other positions simultaneously.- Acted as a liaison between customers and manufacturing, sales, service, and accounting to resolve status, production, order placement, shipment, and billing issues.- Established the quickest, most effective templates to answer a client’s or customer’s questions- Worked closely with quality departments to find appropriate follow-up actions and solutions for customer complaints.- Monitored and ensured data accuracy in ERP and solved reported errors in ERP in a timely manner.- Kept a pulse on the needs and pain points of the customer care team as well as customer experience; propose and implement solutions to drive efficiency

Hayward, California, United States

- Received and processed 50+ B2B purchase orders weekly closely working alongside production and logistic departments.- Communicated with 20+ company partners and clients on a daily basis.- Kept track of aged invoice payments for over 100+ sales accounts and followed up with corresponding external Accounts Payable for unpaid aged invoices.- Maintained and updated sales and customer records for 100+ domestic sales accounts, including Costco nationwide accounts.- Created sales record tracker and useful spreadsheets using Microsoft Excel.- Supported regional sales representatives on physical and virtual Food Shows preparation, including digital/physical booth setups, sample prepping, and answering inquiries using proficient knowledge of products and company.- Generated new sales opportunities by identifying new products to add to those on offer.

Davis, California

- Trained 10 to 15 new employees on protocol and procedures for different workstations monthly.- Adhered to California Food Handling Safety procedures while handling food to feed approximately 10,000 students per day.- Measured and logged food temperatures and changed food in accordance with the Hazard Analysis Critical Control Points system.- Served 100-300 customers each meal period in a fast-paced detailed oriented environment- Accommodated special dietary requests for customers while maintaining efficient and friendly customer service.

Davis, California

- Coordinated events, catering, decorations and activities for Chinese New Year Cultural Event for about 80 international students. - Proposed an event proposal template covering all aspects of event planning, including event purposes, catering control, event budgets, public relations, activities.- Initiated international graduation theme plan, considering intercultural sensitivity stages of the parents and the graduating international students.- Scheduled 15+ event dates for the whole school year according to holiday calendars and academic calendars.- Designed posters, decor and graphics relating to the events and activities to deliver the main theme and the information clearly and concisely.- Identified the intercultural sensitivity of our target audience and planned cultural event in accordance to developmental model of intercultural sensitivity to achieve the target intercultural sensitivity level

Northern California

- Observed food industry in the aspects of marketing, quality assurance, supply chains, food processing lines, retail and purchase, and light

Davis, California

- Conducted consumer research on consumer insights using online surveys and in-person interviews to improve the quality of social media contents.- Initiated a social media posting strategy of weekly themes considering the wants and need of the targeted audience and the engagement of the target audience from previous years. - Trained 6+ communication team members in delivering thorough but concise messages visually using presentations and graphic design software.- Review and revised the contents before posting on social media platforms

Davis, California

- Analyzed the trend of club members’ usage of media platforms, such as, facebook, Instagram, and snapchat, and adjusted the social media approaches based on the analysis conducted. - Increased the views of Taiwanese Student Association Facebook Fanpage by 17%- Boosted the likes of Taiwanese Student Association Facebook Fanpage by 71%- Promoted Post Engagement of Taiwanese Student Association by 30%- Marketed Club activities by using adobe photoshop and illustrator to create graphics for flyers, posters and event pages or online posts.- Designed club logos, mascot, banner, T-shirts and merchandise by using adobe photoshop and illustrator cooperated with NextDay Flyer Company.

Davis, California

- Conducted consumer research on consumer insights using online surveys and in-person interviews to improve the quality of social media contents.- Initiated a social media posting strategy of weekly themes considering the wants and need of the targeted audience and the engagement of the target audience from previous years. - Trained 6 other communication team members in delivering thorough but concise messages visually using presentations and graphic design software.- Review and revised the contents before posting on social media platforms