Yuan Ling Email & Phone Number

Vancouver, British Columbia, Canada

Direct and manage projects from medium to high complexity. Proficient in assembling and coordinating project teams, monitoring changes and risks, and ensuring on-time delivery of projects with a focus on delivering high-quality resultsGather and validate requirements, translate business needs into solutions and collaborate with customers to deliver project artifacts.Contribute to product development and ensure effective communication, expectation setting, and scope management. Resolve conflicts, and detailing high-level information, work with internal teams to establish the technical vision.Serve as a liaison between business units/customers, technology teams, and support teams, ensuring seamless requirement flow and leading verification and management of requirements.

Montreal, Quebec, Canada

Established and maintained a strong consulting relationship with clients, gaining a deep understanding of their business strategy, technical environment, and key success metrics.Developed and defined project scope, ensuring clear and aligned expectations internally and externally throughout the project lifecycle.Created comprehensive technical specifications, effectively planned and managed internal resources for implementation projects and SaaS solutions.Monitored product and license usage, proactively identified and resolved technical issues, and identified opportunities for growth, while facilitating smooth change management processes.Customized SaaS training curricula to align with project scope, planned and conducted engaging training sessions to enhance user adoption and proficiency.

Montreal, Quebec, Canada

Worked closely with clients during the pre-sale phase to understand project requirements, develop project concepts, establish budgets, and plan timelines effectively.Designed and proposed customized solutions tailored to clients' objectives, leveraging expertise to drive internal growth and achieve client satisfaction.Collaborated cross-functionally with various departments to coordinate and successfully deliver multiple projects concurrently.Monitored and managed the overall project process, ensuring seamless coordination with internal departments and external partners.Proactively identified and addressed risks, managed changes, and maintained a focus on delivering a smooth and exceptional client experience.

Montreal, Quebec, Canada

Supported business network and sales team across Canada by providing comprehensive product information, coordinating new marketing campaigns, and developing strategies to drive sales growth.Assisted the sales manager in conducting marketing and sales activity analysis, as well as forecasting to identify market trends and opportunities.Maintained regular and effective communication with new and existing B2B clients, ensuring their satisfaction and addressing any inquiries or concerns promptly.Managed order processing, shipping, inventory, and logistics to ensure timely and accurate delivery of products to clients.Handled exchange and damage claims, overseeing the resolution process and ensuring customer satisfaction post-sale.

Montreal, Canada Area

Wedding and special event planningSuggest ideas of event planning and decorating Organize meetings with clients and business partners Coordinate various kind of events In charge of communication with event equipment rentals

Wellington, New Zealand

Coordinated with international offices to develop and implement corporate programs, fostering partnerships between universities across different countries.Organized and managed marketing campaigns and business events to effectively promote universities in international education fairs, expanding their reach and visibility.Conducted marketing surveys to gather data and analyzed marketing information, providing valuable insights to support strategic decision-making.Collected and analyzed market trends, competitor activities, and customer feedback to inform business strategies and enhance the overall marketing efforts.

Master Of Science (Ms), International Business Management

Associate'S Degree, Interior Design

Bachelor Of Science (Bs), International Business And Finance