Yuan-Chan (Jeffery) Hsu, Mba Email and Phone Number
California, United States
Yuan-Chan (Jeffery) Hsu, Mba's Location
San Francisco Bay Area, United States, United States
Yuan-Chan (Jeffery) Hsu, Mba's Contact Details
Yuan-Chan (Jeffery) Hsu, Mba personal email
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About Yuan-Chan (Jeffery) Hsu, Mba
With over 17 years of experience in supply chain, program management, and operations, I am passionate about creating logistics and technology solutions that provide flexibility and convenience for consumers. As the Director of Business Innovation at Nike, I lead the development and implementation of strategic initiatives that drive digital transformation and innovation across the end-to-end supply chain network.Previously, I worked at Google and Amazon, where I managed cross-functional teams to deliver scalable and efficient eCommerce logistics solutions. I have in-depth knowledge of B2B, B2C, and DTC business models and have built complex global commerce programs that support consumers' evolving shopping needs. Key achievements include enabling same-day and next-day fulfillment and delivery services for merchants and optimizing large fulfillment center operations and product launches.
Yuan-Chan (Jeffery) Hsu, Mba Work Experience Details
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General Manager | Director Ii, Fulfillment OperationsSheinCalifornia, United States -
Director, Global Supply Chain Innovation & PartnershipsNike Jul 2021 - PresentBeaverton, Or, Us -
Strategic Program Lead - Scaled Operations At Google CommerceGoogle Aug 2020 - Jul 2021Mountain View, Ca, Us -
Technical Program Manager - Ecommerce Logistics Solutions & Partnerships At Google ShoppingGoogle Apr 2019 - Aug 2020Mountain View, Ca, Us
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Manager, Engineering Program - Last Mile Logistics At Google ShoppingGoogle Apr 2018 - Apr 2019Mountain View, Ca, Us
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Senior Manager - Fulfillment Operations & Change ManagementAmazon Apr 2017 - May 2018Seattle, Wa, UsExecute Merchandise by Amazon business plan – piloting new warehouse management software, testing production-on-demand concept, establishing end-to-end process. Responsible for inbound and outbound operations, inventory control, change management functions. -
Pathways Operations Manager - Last Miles LogisticsAmazon Nov 2016 - Apr 2017Seattle, Wa, UsConducted network-wide process change study that had positive impact on package sortation productivity and variable cost. Insisted the highest standard of daily sortation process (target to reduce miss-sort) to ensure more than 98.75% Amazon packages are delivered to both residential and commercial customers within the promised time frame. Evaluated different delivery channels and route planning methods to optimize route density and area coverage.
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Pathways Operations Manager - Amazon Robotics Site, New LaunchAmazon Jun 2016 - Nov 2016Seattle, Wa, UsSuccessfully launched the newest Amazon’s robotic sortable site with an aggressive ramping staffing plan. Responsible for the inbound night shift operations - receive and inventory. Developed end-to-end inbound operation tools (shift planner & end of shift report) and standardized inbound work flow for all shifts.
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Pathways Operations Manager - Inventory Control QaAmazon Jan 2016 - Jun 2016Seattle, Wa, UsManaged the site’s inventory control team comprised of 250+ front-line associates and 2 salaried managers. Achieved the highest quality ranking (average of 9,771 defects per million opportunities vs. network average of 15,000+) in the sortable network with the lowest counting hours (7.75% to building hours vs. network average of 12.01%) saving approximately 5,400 labor hours monthly. Developed 3 front-line associates to the floor leadership roles and promoted 2 leaders to the next level.
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Pathways Operations Manager - Inbound ManagementAmazon Aug 2015 - Jan 2016Seattle, Wa, UsReceiving and Stowing Operations: Managed 150+ front-line associates representing $6.4 million in annual labor allocation at one of Amazon’s East Coast traditional sortable fulfillment centers. Oversaw the inbound operations department by effectively planning daily labor force and closely monitoring hourly department safety, quality, and productivity performance metrics. Led the team to successfully receive 2.5+ million units in PEAK 2015 (111% to the volume goal) and processed 6+ million inventory units to fulfill customer orders during the holiday period.
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Project Program Management Sr. Advisor - Operational ExcellenceDell Jun 2014 - Jul 2015Round Rock, Texas, UsLed North America Commercial Client Service Warranty Cost and Contact Reduction Programs - Business unit includes five operation centers across the U.S. and Canada. Maintained a centralized dispatch review structure that resulted in a productivity increase from average of 11.2% weekly dispatch volume coverage to 42.3%. Defined and developed North America contact reduction strategy by collaborating with IT, service engineering, and product group on a weekly basis to reduce unnecessary repeat contacts. -
Graduate Assistant - Small Business ConsultantPenn State Small Business Development Center Aug 2013 - May 2014University Park, Pa, UsAs a graduate assistant for the Penn State SBDC, I have had the chance to gain firsthand business experience and to be part of short- and long-term business development plans. I have had the opportunity to apply my business knowledge, utilize my past work experience, and most importantly, make a positive impact. I have been able to assist and advise clients in an array of areas that were not typically familiar to them. These areas include the process of business registration, obtaining small business loans, and creating a long-term and sustainable business strategy. Moreover, I have worked with many clients on their business plans, marketing research projects, and financial projections. -
Mba Candidate, Class Of 2014The Pennsylvania State University Aug 2012 - May 2014University Park, Pa, UsEnrolled in a two-year MBA program with concentrations in Supply Chain Management and Strategic Leadership. -
Mba Intern Graduate Sr. AdvisorDell May 2013 - Aug 2013Round Rock, Texas, UsImplemented predictive case analysis methodology to proactively avoid distressed service requests in North America Commercial Client ProSupport business segments. Analyzed 33,500 customer surveys and used statistical tools to identify four improvement opportunities: (1) Specialized Focus on Business Segmentation: Small-, Medium-, Large Businesses, Global 500, Government (2) Proactive Customer Approach (3) Automated Case Handling Process (4) Soft Call Resolution.
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Service Manager – Market DevelopmentCintas Corporation Jun 2011 - Apr 2012Mason, Oh, UsResponsible for service department operations. Provided timely performance reviews to each employee and supervised existing routes on a daily basis. Recruited and interviewed qualified candidates to meet department's needs. Handled complaints promptly with a customer-oriented focus to increase customer retention rate. Established long-lasting relationships with Fortune 500 companies. Operated department within annual expense budget and participated in annual budget forcasting. -
Regional Productivity Project Manager – Manufacturing & ProductionCintas Corporation Sep 2009 - Jun 2011Mason, Oh, UsLed quality and productivity project for the region; implemented incentive pay system in ten production plants. increased productivity and reduced labor costs by improving process controls. Established quality and production standard for each product. Collected and analyzed useful data to make sound business recommendations. Eliminated inefficient workflow in seven production plants by utilizing AutoCAD software to create new layouts.
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Management Trainee / Hse CoordinatorCintas Corporation Sep 2007 - Sep 2009Mason, Oh, UsParticipated in and completed an extensive two-year training program and worked in four departments: Office, Service, Production, and Sales. Implemented Six Sigma project that eliminated invoicing errors and prevented revenue losses of $25K+. Served as local corporate social responsibility champion and collected 4,000 pounds of clothing in two weeks. Achieved sales targets for 13 consecutive weeks while performing B2B sales management rotation assignment. Introduced Voluntary Protection Program and achieved VPP-Merit status and OSHA compliance.
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Marketing Campaign Project LeaderImg International Inc. Jul 2007 - Aug 2007Round Rock, Texas, UsDeveloped selling strategies and promotional marketing plans for AT&T Corporation in Central Arkansas. Increased AT&T brand recognition and customer satisfaction in a competitive consumer market.
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Regional Marketing InternDupont China Holding Co., Ltd Jun 2006 - Jul 2006Wilmington, De, UsPerformed marketing research and strategic planning to increase market share. Collected and analyzed sales data and market intelligence in order to provide results to sales leadership team. Assisted Sales Manager in analyzing products' strengths, weaknesses, opportunities, and threats in the local market. Translated product brochures from English to Chinese to introduce the products to local consumers. Shadowed sales representatives during follow up visits with current clients.
Yuan-Chan (Jeffery) Hsu, Mba Skills
Management
Project Management
Forecasting
Strategic Planning
Operations Management
Team Leadership
Supply Chain Management
Analysis
Microsoft Excel
Data Analysis
Customer Service
Marketing
Problem Solving
Training
Powerpoint
Time Management
Inventory Management
Teamwork
Sales
Customer Satisfaction
Analytical Skills
Account Management
Service Management
Leadership Development
Marketing Strategy
Microsoft Word
Six Sigma
Increase Productivity
Budgets
Spss
Microsoft Powerpoint
Contract Negotiation
Spanish
Department Budgeting
Strategic Hiring
P&l Responsibility
Yuan-Chan (Jeffery) Hsu, Mba Education Details
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Penn State UniversityStrategic Leadership -
University Of The OzarksMarketing
Frequently Asked Questions about Yuan-Chan (Jeffery) Hsu, Mba
What company does Yuan-Chan (Jeffery) Hsu, Mba work for?
Yuan-Chan (Jeffery) Hsu, Mba works for Shein
What is Yuan-Chan (Jeffery) Hsu, Mba's role at the current company?
Yuan-Chan (Jeffery) Hsu, Mba's current role is General Manager | Director II, Fulfillment Operations.
What is Yuan-Chan (Jeffery) Hsu, Mba's email address?
Yuan-Chan (Jeffery) Hsu, Mba's email address is cr****@****ail.com
What schools did Yuan-Chan (Jeffery) Hsu, Mba attend?
Yuan-Chan (Jeffery) Hsu, Mba attended Penn State University, University Of The Ozarks.
What skills is Yuan-Chan (Jeffery) Hsu, Mba known for?
Yuan-Chan (Jeffery) Hsu, Mba has skills like Management, Project Management, Forecasting, Strategic Planning, Operations Management, Team Leadership, Supply Chain Management, Analysis, Microsoft Excel, Data Analysis, Customer Service, Marketing.
Who are Yuan-Chan (Jeffery) Hsu, Mba's colleagues?
Yuan-Chan (Jeffery) Hsu, Mba's colleagues are Nadreen Salem, Lingjing Lai, Jessica Mcquaid, Fernanda Fuini, Yang Hu, Lizeth Mendoza, Xiaotong J..
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