Thomas Yuan Email & Phone Number

Marina Del Rey, CA, US

Boston, MA, US

• Pursue, develop, and nurture strategic partnerships to achieve a shared vision of business and customer benefit. Network to discover potential partners, manage new projects that advance business strategy, and provide.
• Promoted to build and lead the company’s first Strategic Partnerships function designed to grow the B2C customer base. Set an organizational vision to explore new ways of adding markets and capabilities and helped.
• Demonstrated creativity in alliance-building; teamed with multiple companies and thought leaders in both the productivity space and non-traditional areas of mental health, sales, leadership, and various industry.
• Contributed to 25% profitable growth in customer base during tenure by analyzing competitors and market needs to hone a portfolio of ~20 alliances and product bundles.
• Kept partnerships successful through tools and regular communication; delivered product training, presentation decks, style guide, and custom content. Collaborated on problem solving and sales calls to ensure every.
• Implemented SaneBox's first 1-on-1 onboarding initiative, featuring individualized instruction from productivity coaches, resulting in a 60% subscription conversion rate. The program successfully fostered real human.

Boston, MA, US

• Led business operations to help take the company from a startup mindset to structure and processes enabling a new level of profitable growth. Collaborated with cross-functional teams (engineering, marketing, product).
• Guided transformational change by examining all business areas, listening to frustrations, identifying waste, and collaborating on solutions that improved efficiency, customer service, invoicing, and hiring. Brought.
• Launched the customer success function that led to <2% customer churn rates. Turned customer feedback and analysis into new product features and enhancements that solidified brand loyalty. Spearheaded a chat support.
• Strengthened brand awareness by hiring a marketing director and social media manager to deliver a steady drumbeat of content on popular platforms. Hired an ad agency to grow engagement with Facebook ads.
• Headed a pilot B2B sales team; recruited and hired a team of 5 and set up a sales funnel to explore a potential new customer segment. Influenced the tough decision to end B2B sales based on results.
• Negotiated initial partnerships; made a huge win with a financial services partnership that brought in 100 customers in 60 days; created Amazon partnership for SaaS tools on “Subscribe with Amazon” platform.

• Managed product development for corporate accounts representing 50% of client base and generating $4M+ in annual gross sales. Served as liaison between US office and China headquarters and managed $2M annual budget..
• Demonstrated strong responsiveness to customer and market needs by turning client concepts into proprietary products that set industry standards for quality and performance.
• Built a trade fair division renowned for speed, marketability, and profitability; reduced costs by 15% by focusing efforts on highest-potential shows and activities; oversaw a 20-member sales team with training, sales.
• Strengthened the relationship with the company’s largest client by leading a keynote presentation in Malmo, Sweden that led to a renewed commitment to future growth.
• Increased e-commerce sales; grew Amazon sales by 60% through a highly productive advertising campaign. Used Magento platform to grow e-commerce sales on the company’s website; showcased new products and.
• Hired, trained, and managed office and warehouse staff to consistently deliver their best work; created a positive workplace environment that improved business functioning.

Processed sales orders, invoices, and refunds. Responded to ~40 customer calls daily and provided precise documentation and follow-through.

Englewood, CO, US

• Manage Dish Network Satellite inventory budget of over $10K by tracking existing equipment and predicting future usage to determine an optimal level of inventory needed
• Manage and coordinate a team of fifteen certified technicians
• Responsibilities include: inventory equipment checkout, work order changes, completion reports, and payroll distribution
• Research and analyze trouble call percentages for each technician and scheduled daily jobs according to their performance
• Create and implement daily report card that ultimately decreased trouble calls percentages from 9% to 3.25%

Ba, Economics

Education record