I Participated in a B2B SaaS product project, successfully launched in 2024.• Executed the end-to-end design process, conducted field research, validated design concepts with prototypes, and delivered mock-ups and functional specifications.• Led service design for product implementation and customer support for European clients.

• Led user research for an online library to understand the pain points of visually impaired users, volunteers, and administrators.• Participated in designing online library services and math learning tools for the visually impaired.• Wrote articles on accessible design to help designers understand the user experience of screen reader users.

• Coached 2 teams in collaboration with the Federation for the Welfare of the Elderly during the 2023-2024 NTU Yulin Talent Cultivation Program, focusing on addressing volunteer retention issues.• Engaged in 6 workshops as part of the 2022-2023 NTU Yulin Talent Cultivation Program, where I helped participants use design thinking to tackle real-world problems and create positive changes in society.

• Delivered 8+ function flows and wireframes of E.SUN FHC Asset Allocation System and turned complicated financial transaction processes into understandable terms to elevate working efficiency.• Executed the employee business system project for Winbond, which involved conducting 36+ requirement interviews, creating UX flows and wireframes, and executing 5 usability tests to ensure ease of use.•Served as a UCD workshop consultant for the Ministry of Digital Affairs, guiding colleagues at the Ministry of Environment to optimize the '全國不用品藏寶地圖' second-hand goods platform using design thinking, user interviews, and usability testing. Phase one was launched in October 2023.

•Conducted competitive analysis and participated in over 10 user interviews for the Hotai Motor MaaS product "去趣” ,contributing to the formulation of the product strategy based on research insights.• Participated in 5+ need interviews and wrote PRD & project roadmap to ensure the project can be developed within the deadline.

Our teams promoted Taiwan online learning platform - Bizthinking to test feasible solutions through online marketing strategies, increased Instagram followers by 20%, and built 900+ email list subscribers with an open rate of 50 - 60%.

Kono Magazine is a magazine reading platform that converts magazine formats through Smarticle™ technology and creates understandable functions to give a good reading experience for users.• Conducted competitive analysis and data analysis to guide highlight feature planning.• Carried out user research such as Kono user behavior, customer journey, and reader persona.• Provided product teams with insights based on the findings.• Held and facilitated cross-team meetings to nurture innovative ideas.• Delivered highlight & annotation feature MVP demos to the engineering team and collected feedback