Age Concern Auckland is a non-profit organisation, aiming to promote an elder-friendly society and connect elders to the community. I am responsible to recruit and train volunteers and match them to elders who need our accredited visiting services.Key Responsibilities• Recruit, interview, train, and onboard volunteers• Assess elders’ needs and understand their situations through the home visit• Match volunteers to elders to help reduce the loneliness and isolation of the… Show more Age Concern Auckland is a non-profit organisation, aiming to promote an elder-friendly society and connect elders to the community. I am responsible to recruit and train volunteers and match them to elders who need our accredited visiting services.Key Responsibilities• Recruit, interview, train, and onboard volunteers• Assess elders’ needs and understand their situations through the home visit• Match volunteers to elders to help reduce the loneliness and isolation of the older people• Coordinate with social workers and stakeholders from hospitals, health care, and specialty providers • Manage and engage a pool of volunteers to drive accredited visiting services Show less

My role is to increase migrant segment market share, revenue, and customer service by engaging with internal and external partners countrywide to develop and implement growth strategies and drive business development across the bank.Key Responsibilities• Drive the achievement of agreed financial targets• Identify and develop new potential markets to grow migrant segment• Develop and implement business strategy and marketing plans to achieve financial targets, capture… Show more My role is to increase migrant segment market share, revenue, and customer service by engaging with internal and external partners countrywide to develop and implement growth strategies and drive business development across the bank.Key Responsibilities• Drive the achievement of agreed financial targets• Identify and develop new potential markets to grow migrant segment• Develop and implement business strategy and marketing plans to achieve financial targets, capture new-to-bank migrants and grow the Share of Wallet of existing migrant customers• Build relationships at a senior level with key stakeholders• Manage and deliver all the ethnic events to create leads opportunities and grow FUM Show less

I reported to the CEO of ANZ Taiwan and led a team of 5 personal bankers, 1 product manager, and 4 tellers (indirect reporting). My goal was to promote ANZ in retail banking in Taiwan, meet financial targets, and establish ANZ as a top AUD/NZD player in the retail sector.Key Responsibilities • Develop a marketing strategy to increase client base and revenue • Improve customer experience by offering more diverse products and providing better service• Develop and grow my team… Show more I reported to the CEO of ANZ Taiwan and led a team of 5 personal bankers, 1 product manager, and 4 tellers (indirect reporting). My goal was to promote ANZ in retail banking in Taiwan, meet financial targets, and establish ANZ as a top AUD/NZD player in the retail sector.Key Responsibilities • Develop a marketing strategy to increase client base and revenue • Improve customer experience by offering more diverse products and providing better service• Develop and grow my team and upskill them Show less

Before National Bank rebranded to ANZ in 2012, I was seconded to National Bank as Branch Manager of Asian Banking. Asian Banking had the largest customer portfolio at that time in terms of the number of customers and FUM. I led a team of 12 bankers to meet financial goals while offering outstanding customer service.Key Responsibilities • Provide excellent leadership to balance strategic initiatives and ensure an exemplary customer experience• Develop a business plan to achieve… Show more Before National Bank rebranded to ANZ in 2012, I was seconded to National Bank as Branch Manager of Asian Banking. Asian Banking had the largest customer portfolio at that time in terms of the number of customers and FUM. I led a team of 12 bankers to meet financial goals while offering outstanding customer service.Key Responsibilities • Provide excellent leadership to balance strategic initiatives and ensure an exemplary customer experience• Develop a business plan to achieve sales targets• Grow and enhance a customer-centric culture that puts customer experiences front of mind• Develop the team through coaching to ensure a well-connected customer conversation while addressing customer needs• Liaise with a diverse set of internal and external stakeholders across the business, and ensure the delivery of key business initiatives Show less