- Becoming a strategic partner for all stakeholders- Mapping out, design, and execute various learning needs into appropriate training modules every month- Deliver training modules for staff and supervisor level- Develop and provide training reporting regularly- Conduct evaluation and improvement of Training & Development

Overall: Monitoring end-to-end operation training program and evaluating knowledge retention through evaluation. Key Accomplishments:- Creating multiple learning tools and applying blended learning style to increase knowledge retention- Determine operational uncertainty by collaborating with ops team and SOP standardization- M&E operational compliance in a high turnover environment (500-750k outbound/mo.)

- Conducting Training Needs Analysis- Analyze and contact the External Training Provider- Facillitating the implementation of external training- Evaluation the implementation of external training - Increasing employee participation in forming quality control circles (QCC). (400- 500 employee/years)- Successful implementation of Kaizen Festival for 3 years- Finding and writing information about activities in Ateja Company in Ateja News- Searching for the latest articles on health and management for composing Ateja Learning Video