Carlos Hayashi Email & Phone Number

Experience of 10 years in IT Projects, development of processes of preparation, installation and update of equipment and software, and monitoring services provided by outsourced companies.I worked as part of the Project team, supporting the Project Manager in the daily activities of managing the project activities, such as document preparation, product delivery, adherence to the schedule and applications of best practices.In the technical area, I have experience in performing Site Survey, implementation of WI-Fi networks, including installation, configuration and preparation of technical documentation.I have skills in installing and configuring computer networking equipment (Routers, Switches and Access Points), with an emphasis on Cisco equipment, to which I am a Cisco Certified Entry Networking Technician.Experience in technical support to the user in the solution of occurrences of hardware and software. Knowledge for elaboration of technical reports and reports, and, audit of calls registered in tools of management of occurrences aiming to improve the service.Knowledge of Microsoft products, such as Excel, Word, Power Point and Project.