• Provided technical support for Azure services on behalf of Microsoft, emphasizing expertise with Azure Virtual Machines and Storage, to customers across the Asia-Pacific region.• Identified, diagnosed, and resolved technical issues, answering customers’ questions, and provided suggestions on Azure resources management.• Collaborated with other Microsoft teams, including Azure Kubernetes team, DevOps team, Logic app team, Network team, and so on, to troubleshoot and resolve complex technical challenges to help restoring affected business.• Acquired substantial troubleshooting experience with various Azure service features, contributing to customers’ products integration and performance improvements. • Managed 50+ customer cases monthly through effective use of CRM tools, ensuring timely and precise issue resolutions.

English <-> Chinese (Mandarin)- Provided technical ans escort translation and interpreting service for expos exhibitors. - Translated technical and administrative documents, winning a county best translation prize. - Translated literary works of appx. 1 million words.

- Designed and planned the lessons and assessments for English learners.- Assessed learners’ English skills and provided a guidance to them. - Taught 500+ learners in written and oral English.- Responsible for school-family liaison, and customized the learning paths for 100+ families.

- Taught 200+ learners in written and oral English and helped them pass the Cambridge tests. - Trained and assessed the new teachers in lesson delivery. - Responsible for school-family liaison, and advise parents on home education for young learners.