Yue Zhang Email and Phone Number

Content: Assisting guests, maintaining records and reports, conducting customer satisfaction surveys, handling various service-related scenarios.In this role, I developed a keen attention to detail and a strong focus on meeting the needs of consumers. I learned to handle unexpected situations with composure and professionalism in a variety of service settings. One of my key responsibilities involved conducting face-to-face or telephone follow-up surveys to gauge customer satisfaction, I contributed signatory achieving a high level of customer satisfaction for the hotel. I received numerous letters of gratitude from guests of my warm and attentive service. This positive feedback reinforced my dedication and commitment to providing exceptional customer experiences.

Organized six major performances and competitions, leading program planning, staff coordination, and serving as the on-site director, ensuring smooth execution.Managed all aspects of the organization, overseeing venue arrangement, costume and equipment management, and financial ministration.Authored three scripts, participated in five theatrical performances, and hosted one festival event.Collaborated with other universities and social organizations to hold performances and competitions.

Contributed to the drafting of guidelines for festival activities and Cultural and Tourism Development Conferences. Responsible for work press releases.