Yuemei Dong Email & Phone Number

Nashua NH

• Provide support to EpiServer’s hosted and cloud customers on Microsoft Azure and other platforms via incident tickets in a fast-paced environment. Prioritize multiple tasks while maintaining attention to details.
• Response promptly to incident tickets and work through to successful solutions in a timely manner.
• Strong written and verbal communicational skills. Communicate with customers via tickets and calls. Focus on customer’s satisfaction.
• Strong understanding of Microsoft Azure, Episerver CMS and Commerce database.
• Effectively prioritize and manage individual ticket queues.

• Developed applications for Fiserv’s APL portfolio management and trading system from requirement analysis, to design, implementation, testing, release and product support.
• Developed broad range of new and customized applications for trading and portfolio management:- - Designed / implemented customized solutions and enhanced existing functionalities in trading and portfolio accounting in.
• Resolved various production issues as part of production support: - Enhanced the APL platform by identifying, analyzing, coding, and resolving defects and incidents in business logic and coding, reducing defects by.

- Designed and developed Fiserv’s FIX (Financial Information eXchange) engine in C++ on IBM AIX and Linux/Oracle platform, including writing the architecture design and system requirements of each phase from the beginning of the product, routing trading messages between APL and other financial firms, increasing client adoption of FIX trading from 1 client.

Master Of Science - Ms, Physics

Bachelor Of Science - Bs, Physics

Certificate, Database Application Design And Development