Staff Application Developer
Developed applications for Fiserv’s APL portfolio management and trading system from requirement analysis, to design, implementation, testing, release and product support. •Developed broad range of new and customized applications for trading and portfolio management:- - Designed / implemented customized solutions and enhanced existing functionalities in trading and portfolio accounting in APL and SQL, increasing customer satisfaction scores 35%. - Worked on team and individual development projects to deliver secure, robust, efficient, and scalable solutions, maintaining customer retention rate at 98%. - Created Technical Specification Documents, Impact Analysis documents, and QA Checklist, including various unit test cases and integrated test cases. - Communicated with business analysts to satisfy client needs. - Supported QA testing and quarterly product release. - Peer-reviewed programmer solutions and recommended changes, meeting Coding Standards.• Resolved various production issues as part of production support: - Enhanced the APL platform by identifying, analyzing, coding, and resolving defects and incidents in business logic and coding, reducing defects by 47%. - Troubleshot production incidents within tight deadline, collaborating with various teams when necessary, participating in high-severity incident conference calls, reducing incident response time by 27%. - Provided in-depth analyses to client inquiries of business logic of Fiserv APL System. - Designed additional tools for client service analysts to facilitate their work using APL and Korn shell scripting.
