In April 2014, our Sales Center created a dedicated team to focus on our business clients. Our focus is to provide exceptional service, build relationships with our clients and exploring further business opportunities with each of our clients. Our 2015 commercial revenue goal is 45 million.. My focus is to drive revenue by creating strategies and processes and implementing to my business team, providing coaching and feedback and ensuring my team is being supported and have the right resources to be successful in their calls. I also work with the National and Local commercial departments to ensure I have the right tools for my team to support their departments. I am excited to grow my team, focus on my goals and working towards our revenue goal for 2015.

As a Sales Team Lead at 1-800-GOT-JUNK?, my focus is to work with each individual agent on my team to give them the tools to help them succeed. I lead a team of 25 agents and my main responsibilities are to deliver effective coaching, manage and motivate the sales and quality performance and to ensure agents are delivering individual sales targets. I work with other departments such as Training and Quality Assurance Team, Sales Operations Team, and other Sales Team Leads to offer ideas and suggest solutions to achieve our Sales Center goals. Last year we exceeded our revenue goal of $105 million. I am working towards supporting my team to reach our company goal of $120 million for 2013.

Team Captain· Provide leadership and floor supervision to support agents when required· Supporting Team Leads to drive productivity, add-on and quality results· Coach agents by sitting with them one on one and providing opportunities for improvement and positive feedback· Ensure quality standards by listening to agents phone calls for quality and consistency by y-cabling, recording and barging· Monitoring agent`s stats and performance· Incubation training and coaching· Reports to communicate daily activities and agent performance with team captains and team leads Toronto Sales Centre Training· Selected to travel to Toronto to provide continuing training· Sit with agents to provide one on one training· Providing opportunities for improvement and positive feedback · Follow up with agents to ensure progression· Continue education of new agents· Monitor agent’s stats to determine priority in training· Toronto Call Center and an increase of 2% in conversion during my time thereTelephone Sales Representative – Generated $8.5 Million in Sales· Retrieve residential, commercial and customer service calls· Managing new and repeat clients in a professional manner· Interact and assist with franchise partners, operations managers and truck team members· Maintain daily/weekly/monthly sales targets, maintaining low cancellation rate· Facilitate national account clients and local commercial customers to encourage repeat use and support incremental revenue· Provide information and the value of the service to meet the client's needs· Consistently maintain quality standards· Making outbound calls to follow up with customers to collect NPS score· Live Chat: assisting customers through our website efficiently · Incentive Committee: develop and manage games and activities for the Call Center to drive sales, motivation and revenue

· Manage employees to ensure efficiency and standards· Proactively manage staffing positions based on employee`s skill set· Ensure standards are exceeded by providing excellent customer service and food quality· Train, coach and evaluate employees· Prepare the restaurant to open· Operated a computerized cash register as a cashier attendant· Serviced orders from customers over the counter· Prepared various types of food for customers· Handling cash in the safe and counting tills· Meeting hourly, daily and monthly revenue· Answering phone calls, assisting and dealing with customers in a positive and appropriate manner

· Assisted customers in finding appropriate and suitable sporting goods· Provided professional customers service· Facilitated in inventory control and replenished stock· Continuous education with current products