Wilson Chan Email & Phone Number

Hong Kong

Hong Kong

Hong Kong Sar

• Curate pleasant stay experience for serviced apartment & hotel guests across the TOWNPLACE portfolio of properties• Establish strong guest relations, through valued engagements for understanding and anticipating needs of different guests• Serve as connection point between residents to promote social integration and build internal community• Develop and nurture partnerships for constant provision of exclusive privileges and offers tailored to the needs of TOWNPLACE residents• Plan and organize various natures of community events in conjunction with external vendors, tailored to interest areas of residents• Manage various marketing content across social media platforms (Instagram, brand mobile application, brand website)• Enforce regular coordination and review with operations & property management teams for ensuring sustained service standards• Contribute to creation of different forms of communication & marketing collaterals• Strengthen and upkeep customer relationship and records via CRM management• Consolidate and analyze customer feedback in order to continuously enhance service quality

Hong Kong Sar

- Support the Centre Manager to develop best practices and process improvements to benefit service efficiency and members’ experience- Develop strong rapports with members, and proactively gather company details and members’ preferences to enhance service delivery and experience- Provide immediate support & solutions to members requesting assistance of various natures and offering further advice where appropriate- Constant coordination and relationship management with selected facilities supplies & maintenance vendors to ensure that inventory, events and office-needs are catered to in a timely manner- Support the preparation of members’ move-in and move-out schedules to minimize issues- Working closely with designated office contractor for office space fittings repair & maintenance, and also to arrange timely office fitting/modification works as requested by existing and new joining member tenants- Engage in community initiatives and member networking to connect different members for establishing a cohesive social environment- Conduct IT & technical facilities repairs and enhancement installations to improve members’ usage experience- Manage Assa Abloy door lock system and access key cards functionality in ensuring utmost security of all tenant units- Conduct office tours and upsell spaces to potential clients- Research needs of prospective and existing members for personalized sales solutions- Support lead generation and sales strategies for full occupancy- Assist the marketing team in preparing, promoting & hosting community events - Assist the events team in logistics and venue setup for external client bookings- Handling and processing of invoices from all vendors on a monthly basis to ensure payments are correct and settled duly by communication with the finance department- Manage concierge, calls & emails coming into the office, and handling members’ mail and packages

Hong Kong Sar

-Assist visitors with books borrowing & returning services-Handling public libraries related enquiries-Books shelving & inventory management-Organizing of storytelling sessions for children & parents

Hong Kong Sar

➣ To assist project managers in devising and implementing buyer incentive programs and relevant logistics for local trade fairs➣ To coordinate with overseas branch offices, consultants and agents in buyer-related matters such as registration procedures, promotional exercises, visit programme in the fair, visa applications and business matching requirements etc➣ To liaise with local service providers and collaborative entities for offering value-added services and incentives to trade fair buyers➣ Perform on-site duties for various promotional activities including reception of buying missions, provision of on-site customer service and management of the buyer services counters during events➣ To provide support for the visitor promotion team in the logistical arrangement of payments, purchases, storage and stock-taking etc.➣ Perform research for handling database update and maintenance, in facilitating project preparation

Hong Kong Sar

◈ Handle visitor enquiries and provide updated comprehensive information at Hong Kong Tourism Board Visitor Centres & Events information desks◈ Serve as an itinerary consultant to creatively recommend attractions and activities, tailored to specific needs of individual visitors◈ Promote tourism products and current or upcoming events in aims of encouraging participation and enriching tourist experience◈ Supporting operational roles of other visitor services channels (email, hotline, online chat) when requested by management◈ Record and report visitors’ feedback on HKTB service provision, hospitality & tourism service providers and tourist facilities, with referral to responsible organizations as appropriate◈ Conduct souvenirs and tours sales of partnering vendors and local organizations

Hong Kong

✦ Assisting in front office operations—Front Desk & Concierge✦ Providing peripheral services such as transportation and travel arrangements, restaurant and attraction bookings✦ Offering personalized trip-planning suggestions to guests (including constant follow-up along stay journey to departure and post-departure)✦ Constant research of newest and upcoming attractions and events in Hong Kong --in aims of understanding respective event/attraction nature and learning of accessibility information to facilitate informed advice and efficient assistance to guests ✦ Liaising with HK-based restaurant groups (e.g Black Sheep Restaurants, Pirata Group, Maximal Concepts) for strategic partnerships and dining privileges exclusive to Upper House hotel guests ✦ Airport divisional training—managing departures & arrivals greeting experience, and attending to special guest circumstances or requests appropriately✦ Call Centre divisional training—managing diversified nature of internal and external phone & email enquiries, & service requests✦ Handling inter-departmental logistics ✦ Operational training & mentoring for interns✦ Handling guest parcels & arrangement of mailing procedures and documentation with various international couriers✦ Inventory stock flow and restocking management

Guildford, United Kingdom

-Setting up of banquet halls and facilities-Serving banquet guests-resources and logistics management

Olympian City, Hong Kong

Centaline Property Agency is one of the 4 major estate agencies in Hong Kong, and to this day has over 300 branches in Hong Kong , as well as thousands of employees. The company engages in the sale of the main residence, work shops, land and property and leasing of residential parking spaces. Across 30 cities in China, there are nearly 2,000 branches; In addition, Taipei and Singapore also has branches.► Account servicing► Offering of consultation services to potential buyers and tenants with apartment preference at Olympian City► Assisting in property rating and valuation of apartments for sell and lease► Explanatory sales of apartments, showroom flats and Olympian City district area ► Promotional sales through contacting and communication with data base clients (300+ cold calls per day)

Central, Hong Kong

General roles:-In-house solicitor assistant-In-court barrister assistantBreakdown of multi-aspect duties:-Drafting of correspondences in English and Chinese-In-court note-taking-Research & Analysis in Immigration Law & Ordinances-Tort law case evidence gathering and ordinance research-Assisting in cases in relation to Capital Investment Entrant Scheme for Mainland Chinese immigrants-Civil Litigation-Preparation of trial bundles-Preparation of bill of costs for clients-Receipts issuance-Categorization and filing of correspondences-Preparation of outgoing correspondence documents and addressing of envelopes-Clients’ information database entries and amendments-IT support services

Hong Kong Science & Technology Parks

LEAD Creativity Showcase is a national-wide competition between secondary schools whereby participating institutions are judged on technological and design & constructional skills. In the LEAD Creativity Showcase of 2011, Creative Secondary School was presented with the LEAD Creativity Award 2011 which is awarded to the top performing school.Job tasks:-group discussion and planning of product construction-product design-product construction and testing-product promotion at competition venue-production process & exhibition photographer

Hong Kong Convention And Exhibition Centre

LEAD Creativity Showcase is a national-wide competition between secondary schools whereby participating institutions are judged on technological and design & constructional skills. In the LEAD Creativity Showcase of 2010, Creative Secondary School was presented with the LEAD Creativity Award 2010 which is awarded to the top performing school.Job tasks:-group discussion and planning of product construction-product construction and testing-product promotion at competition venue-production process & exhibition photographer

Bsc International Hospitality & Tourism Management, Hospitality & Tourism Corporate Operations And Industry Analytics, 2:1

Activities and Societies: 2015-16 Project member- Enactus Surrey Hospitality & Tourism industry research and analysis on operations.

International Baccalaureate & Hkdse, Economics And Ict

Activities and Societies: School Photographer, Video Production, Inter-schools Design & Technological competitions Official School.

International Baccalaureate, European History And Geography, Average 6 Out Of 7

Activities and Societies: Tennis Team School Ambassador