Yueun Kim Email & Phone Number

Seoul, Kr

Seoul, South Korea

-Function as a bridge between researchers and CACTUS, understand their academic requirements, and ensure that they get the best possible solutions. -Specifically assist in translations that help clients publish in internationally reputed journals.-Converted new and prospective clients into loyal users by providing optimal pricing, services, and delivery options from the outset.-Collaborated with cross-functional teams to address and resolve client complaints promptly, transforming initial dissatisfaction into positive experiences that strengthened client relationships.-Acted as a trusted advisor to internal stakeholders by sharing insights on market trends, contributing to improved client conversions and service alignment.

Seoul, South Korea

-Handled inquiries for transient reservations across calls, chats, and emails, successfully converting them into confirmed bookings.-Utilized strategic communication and persuasive selling techniques to upsell room categories and enhance revenue.-Accurately recorded all reservation details in the Opera system.-Effectively communicated with clients and travel agencies through multiple channels to ensure seamless reservation experiences.-Regularly updated guest history, travel agency, and corporate records, and conducted follow-ups to maintain accurate and up-to-date information.

Las Vegas, Nevada, United States

-Checked in and checked out 40-50 guests daily using the Opera system.-Managed multi-line phones to provide guests with detailed information about rooms, restaurants, and entertainment options.-Provided room rate quotes and effectively upsold premium options to enhance revenue.-Coordinated guest complaints and requests with Maintenance, Guest Services, Security, and Casino departments, ensuring timely resolution.-Excelled in a fast-paced environment, balancing guest satisfaction with operational efficiency.

Wyoming, United States

-Gained comprehensive experience by rotating through key departments: Front Desk, Housekeeping, Group Sales, Maintenance, and Accounting, gaining a holistic understanding of hotel operations.-Proactively resolved customer needs and complaints with a problem-solving approach, enhancing guest satisfaction and loyalty.-Managed check-in and check-out processes for 25-30 guests per night efficiently using the ASI system, ensuring smooth and seamless guest experiences.-Collaborated with the sales team to support group bookings and special events, contributing to increased revenue and guest engagement.

Bachelor'S Degree, Hospitality Management, Harrah College Of Hotel Administration, 3.9

Activities and Societies: -Graduated with Summa cum laude -Received UNLV Rebel Challenge Scholarship

Associate On Arts, Liberal Arts, 3.9