- Business Development: Responsible for the company's educational product creation and consulting management services, including enterprise development strategy formulation, team building and management, creating core products, establishing partner management and marketing promotion; successfully set up 9 people’s team, including 4 professional foreign teachers, and completed the expansion of 2 sub-projects; completed 0-1 project construction and market product differentiation, and cooperated with International Department of Penn State University.- Industry Research: Analyzed the current situation and competition pattern of the education industry, understood the industry trends through desk research and interviews, and finally determined that the company's core business strategy is to build a vertical product of an "English reading platform"; by benchmarking the operating model, profitability, and product portfolio strategies of the leading players in the industry, differentiated competitive strategies have been developed, and core competitiveness has been built through continuous upgrading and optimizing the curriculum system.- Customer Insights: Analyzed the market and existing key customer characteristics, identified target customer portraits of 80-90 generation of mothers in Jiangsu, Zhejiang and Shanghai, based on the social platform usage habits of this group, developed the strategy through diverse channels to combine the marketing matrix and know more about the customer.- Product Creation: Based on the feedback of the user, combined with the research and interview of parents' and students' needs, designed the strategy of taking phonics course video lesson and graded independent reading course as the main core products, which reduced the complexity of the course system and improved the scientific learning climb through international indicators; In the later stage, based on personalized needs of students, launched differentiated products.

- Industry Research: Based on the PESTEL model and combined with six dimensions of the industry (industrial development environment, industrial development overview, industrial structure analysis, market supply and demand situation analysis, industrial competition and competitive strategy, industrial prospects), researched and anticipated the current situation and the trend of the photovoltaic industry, and finally finished a 26-page research report.- Index Analysis: Conducted research independently, identified business problems, collected global data, verified and analyzed data, and sorted out and compared key data indicators such as industry growth rate, industry production capacity and market size; through research reports and relevant national policy websites, split the relevant influencing factors and built the market size, forecasted the future market development and analyzed the results (including the recovery cycle, investment trend, incremental market, etc.).- Desk Research: Conducted case and competition analysis on the photovoltaic industry, summarized the development trend and technical route of the photovoltaic industry, and introduced the development trend and ecological changes of the industrial chain to customers; conducted independent market research from the aspects of enterprises, competitive products, user portraits, etc., combined consumer research and competitive environment output analysis reports, and formulated corresponding suggestions and strategies for various customer investments.

- Technical Consulting: Responsible for providing technical consulting and problem-solving services for Microsoft Office 365 Enterprise Edition products, mainly for customers in India, the United States, Asia, and the United Kingdom, identifying the root causes of problems through qualitative and quantitative analysis, formulating customized solutions, and tracking the results of the implementation of the program on the ground; serving thousands of enterprises around the world over a period of 2 years, and solving hundreds of enterprise problems per month on average; maintained an average customer satisfaction rate of 4.8/5, and awarded the certificate of honour of performance winner for 3 times.- Data Analysis: Diagnosed and analyzed the complex problems and needs of customers through Microsoft Exchange Online Server, PowerShell, Excel, Azure and other backend data analysis tools, optimized their usage according to the characteristics of the enterprise, provided solutions and implementation to ensure the results.- Communication and Collaboration: Collaborated with other Microsoft teams (including SharePoint, Azure, Teams and back-office development, etc.) to summarize best practices across different industries/customer types, maintained good relationships with customers, visited customers regularly and provided feedback to the back office on customer experience to drive continuous iteration of products/solutions and increased customer stickiness.- Team Management: Served as a coaching mentor for new hires as a senior employee, trained new hires and post-coaching 3 times, responsible for team interviewing for 1 year.

- As a special employee of the International Programs Department, she was responsible for arranging all the trips of the German institutional representatives, including courses, lectures, meetings, etc. with accompanying translation work and other assistance in communication. -Responsible for arranging travel and budgeting, and during her tenure, she has increased customer satisfaction and knowledge of Chinese culture, successfully assisted the Chinese side in signing cooperation contracts with the German side, and successfully obtained letters of recommendation from the German institutional representatives.