Yu Yamada Email & Phone Number

Los Angeles, California, United States

Torrance, California, United States

• Alyssum Extraction, Inc. provides high quality hair services and products originating from Japan.
• Supports CEO in accounting, HR, and administrative duties.
• Created and maintains current webpage and online booking system using Wix.
• Design and send email newsletters to clients using MailChimp.

El Segundo, California, United States

• Assistant Manager of JAL Shopping Americas (media sales) team.
• Supervised a team of 2~5 to provide excellent customer service in both Japanese and English to deliver gift products to the U.S. and Japan.
• Created and updated SOPs and operating manuals and taught new team members.
• Proactively reviewed and confirmed customer orders for any entry errors.
• Performed data entry tasks for customer orders, tracking, and sales information.
• Lead several projects such as the renewal of the ecommerce website and system, switching phone systems and implementing Zendesk as a new CRM system.

El Segundo, California

El Segundo, California

• Performed administrative duties including sorting mail and ordering office supplies.
• Provided clerical support to other departments as needed.
• Entered AR invoices and applied cash receipt.
• Organized office events and lead several other Administration departments projects such as the company-wide change of email providers from Microsoft Outlook Express to Gmail Suite.

El Segundo, California, United States

• Checked in Japan Airlines passengers using SITA computer systems.
• Assisted passengers at the boarding gates, departure, and arrival levels.
• Made airport terminal and gate-wide announcements in both English and Japanese.