- Built the Process from Ground Up & Scaled business Headcount to 24 in 4 Months. - Created Self Rotating process by implementing tracking mechanism for WFO, WFH & Field Team.- Onboarded 125+ SME in Google Partnered Services in 2 Quarters.- With 45% Upsell Percentage in first 3 months, we turned positive in 6 months.-Smooth Project delivery team helped with 95% customer success rate.

- Managing 5 Channel Partners total team size of 350+.- Strategizing monthly, quarterly and annual sales , team size & overall business targets.- Weekly & Monthly reporting to the VP & CEO on the Assigned Business & strategizing growth plan.- Business P n L & resource allocation for maximum partner ROI for sustainable growth.- Ensuing partner compliance and quality customer acquisitions.- Training, attrition management & data analysis on multiple input matrices.- Developing & implementing promotion policies , RnRs & contests.- Working closely with the DA team to determine process improvement plans.

-Upselling, servicing & retaining 6000+ paid clients with a team of 30+ Key Account managers.-Strategizing monthly, quarterly and annual revenue targets for over achievements.- Customer Churn analysis & retention via strategizing servicing parameters.- Training, monitoring & mentoring the team regularly.- Ensured strict adherence to the sales process & internal procedures.- 150+ interviews in a span of 12 months to ensure quality hiring.- Streamlining interdepartmental tasks by root cause analysis of client behavior.- Analyzing data in order to obtain a corrective action plans

• Involved in creating a smooth communication channel for the existing accounts; efficiently managing a team of 20 people and leading them to a direction which helped retain 30% of the market base in our domain. • Work in coordination with clients in India and abroad; identify the needs and desires of a market and provide products and services thereof.• Accountable for translating business needs into workable solutions by creating a reliable, scalable, and high performance model.• Performing on targets in the client domain by onboarding new partners and retaining the present ones.• Responsible for preparation and generation of records to substantiate the sales figures, cost of promos, efficacy of the programs etc. for effective decision making.• Created a company specific knowledge base of client based information for quality judgments and improving loyalty.• Interact with appropriate departments to optimize internal efficiencies and developing action plans, set procedures, provide support documentation outlining standards, and efficiently monitor organizational compliance.• Deftly attending to customer queries, resolving complaints within the set time framework.

• Identified and build alliances with new corporate business partners.• Interact with appropriate departments to optimize internal efficiencies and developing action plans, set procedures, provide support documentation outlining standards, and efficiently monitor organizational compliance.• Negotiating with new industry partners as well as renewing the cost structure and agreements with existing partners.• Single handedly executed the E-Commerce project for the company leading to a sale growth of 20% in a single quarter.• Interfaced with the established vendors and checked on quality, substance format, to minimize costs and obtain competitive rates.• Ensured timely account maintenance, associated closely with the Category Manager / Distributor to develop seasonal merchandising plans coupled with balancing product flow strategies with major alliance partners to create the overall category distribution strategy.• Effectively handled the NCR client base and ensured that the firms and clients received the deliverables timely and securely.