Yu Hui Tan Email & Phone Number

Singapore

• Production and Architecture Consultant

Singapore

• Domain lead in CEM team for China region, laid out solutions that tackled key challenges clients faced regarding CEM domain
• Led Upgrade and Product Extension projects as a CEM Specialist responsible for several key aspects of client deliveries, including Environment deployment and upgrade, Configuration Management (CM), implementation.
• Mentored new team members to carry out responsibilities required by CEM on APAC domain
• Spearheaded the first project in China region to implement CM, leading and facilitating knowledge transfer from Global CEM domain to China region, including best practices for CEM and briefing of client project teams.

Singapore

• Configuration and Environment Management Team
• Deployment of environments within company's ecosystems for consultants to test and play client related configurations.
• Resolve internal and client related issues on the company's software via debugging exercises and delivery of customized supports to clients in the APAC region.
• As part of company's efforts to securely onboard clients in the region, spearheaded an internal activity over the course of half a year to securely migrate clients and projects to the dedicated regions.
• Actively involved in Implementation and Product Extensions projects as an Environment Management specialist upholding responsibilities of delivery of client related application and databases.

Singapore

• Market research into device fingerprinting and fraud detection tools
• Identified possible parameters that can be utilized for fraud detection in transactions
• Formulated use cases, identified potential flaws and produced counter solutions
• Integrated Elasticsearch Logstash and Kibana (ELK) stack for real-time log aggregation and analysis
• Liaised with cross-functional teams to initiate anti-fraud tools for multiple use cases
• Constructed relevant flowcharts as guidelines to aid onboarding process of new vendors

Singapore

• Reached out to customers and subsequently growing user base
• Representative in several career fairs and seminars
• Showcased products in a mini conference held by a world renowned insurance corporation
• Represented company in a pitching competition in Singapore's largest Fintech hub
• Utilized Google Ads and Facebook Marketing to manage and analyze company's marketing spendings
• Liaised with a few other start-ups for promotional offers

Singapore

• Carried out recruitment campaigns that helped to increase the part-time talent pool
• Led and managed own pool of talents to successfully carry out clients' events
• Improved clients' portfolios by introducing new talents, subsequently securing larger talent pool share for company
• Actively liaised with client-side managers to ensure all expectations to be met
• Reached out and subsequently introduced and onboard new clients into the company