Maximize sales through professional customer service and demonstrate general administration support.• Responded to a large volume of calls daily from customers inquiring about a product, general inquiry or company information.• Received recognition on numerous occasions for mediating conflict, increasing sales and effectively discovering glitches on the website.• Expanded knowledge on hundreds of products and competently assisted customers with information about each product and… Show more Maximize sales through professional customer service and demonstrate general administration support.• Responded to a large volume of calls daily from customers inquiring about a product, general inquiry or company information.• Received recognition on numerous occasions for mediating conflict, increasing sales and effectively discovering glitches on the website.• Expanded knowledge on hundreds of products and competently assisted customers with information about each product and suggestions for their usage.• Accurately entered and managed data of previous/new clients in the CRM system.• Emphasised on after-sales care to clients to establish customer satisfaction.• Liaised between clients and warehouse, Delivery Company, and Depot regarding delivery. • Accomplished and executed numerous projects successfully for instance supplied over 500m/2 of flooring to various locations on different occasions. • Designed emails to negotiate and influence potential/existing clients which facilitated increased sales and revenue of the company. • Trained colleagues on how to process orders and enter data from the new website to our CRM system. • Managed the showroom including greeting visitors and assisting them to maximize sales. Key achievement: • Individually managed after-sale and customer queries for the new website. Show less

A fast paced, customer facing role, dealing with high volume of enquires and meeting customer satisfaction.• Maximise sales and profitability while assisting high volume of customers in a professional manner and retain customer satisfaction. • Handling face to face enquires of customers and meeting their needs.• Monitor stock levels are full and order when necessary.• Supervise the department while the manager is away. • Conduct Risk Assessment and ensure the department is… Show more A fast paced, customer facing role, dealing with high volume of enquires and meeting customer satisfaction.• Maximise sales and profitability while assisting high volume of customers in a professional manner and retain customer satisfaction. • Handling face to face enquires of customers and meeting their needs.• Monitor stock levels are full and order when necessary.• Supervise the department while the manager is away. • Conduct Risk Assessment and ensure the department is clean and tidy• Making sure that the shop floor was always in pristine condition with displays perfectly maintained.Key Achievement • Received certificate from store manager for delivering a good business plan Show less