Yuki Xu Email & Phone Number

Shanghai, China

中国 上海市

As a customer service, I has solid product knowledge and her performance is always at the top. After I was promoted last year, I worked as the senior and mentor and coach, and successfully maintained the team performance score at the top three in ICP customer service through quality inspection and technical guidance. At the same time, I optimized the email and telephone communication skills and continued to solve difficult problems. This year, I has increased the CSAT of the team from 4.5 to 4.8 , improved the customer satisfactory from 96% to 98% and reached the 0 customer complaint. In addition to the quality inspection work, I also continuously improves the business process through data analysis, making daily reports and weekly reports, etc. Also, I worked as a leader to coordinate and arrange team work content, and assist team members to successfully complete their respective projects. I continues to promote cross-departmental communication and cooperation. In addition to the senior work, I has actively conducted cross-department cooperation and led many Projects.Tiger PJ: I cooperate with Tiger PJ and CSM, and I regularly provides InCareer Sunset and LTS case insights reports through Sales training, Q & A Session,the implementation of Survey and the collection of feedback and problems from Sales, which improve the process and problem solving efficiency,and reduce the communication gap. Also, the corporate consulting ratio is improved from 31% to 40%, greatly improving the user experience.LTS MKT SD leads engagement: Engagement: I shares SD Leads data with MKT and SD departments every week, discusses the optimization of business process, and then provides effective suggestions from the perspective of customer service. CVG support: Through wechat group, I creates various daily communication channels, irregular Q & A and training to help new CVG members to know better about products, and serve customers better and reduce churn rate.

Shanghai City, China

1. Responsible for the phone calls and emails handled by colleagues in the quality inspection department and evaluate performance every month.2. Perform 100% quality inspection on the emails and phone calls handled by colleagues the day before, and report problems to colleagues and improve them in time.3. Responsible for sorting out and optimizing quality management standards, and constantly improving various systems.4. Find problems in time through quality inspection data, and put forward suggestions and plans for improvement.5. Responsible for dealing with website BUG problems, collecting and summarizing the problems in time, reporting them to relevant departments for solution, and putting forward opinions and suggestions for the optimization of existing products and the release and promotion of projects.6. Create and operate the WeChat account of LinkedIn corporate customer service to improve user experience, and organize and collect user problems monthly to report and summarize.7. Responsible for sorting out the user problems of LinkedIn Marketing Solutions, collecting and feeding back to the relevant team, and reporting the solution to colleagues.8. Connect with other departments in time, update product information and synchronize it with colleagues in the department.9. Count common problems and analyze user problems, improve solutions and enhance user experience.10. Timely and accurately record all information communicated with users and accounts through system tools; analyze and understand customers and their business content, answer all related product inquiries and questions.11. Ensure that all issues are escalated to the correct internal team and management department.12. Operate the WeChat official account of LinkedIn's customer service, push articles related to product usage, increase influence, and deal with questions raised by users.

Shanghai-Xuhui

1. Help HR make phone interviews and advertise job offers; 2.Collect resumes, and to resume screening analysis, solicitation, arrange appropriate personnel to participate in the interview; 3.Guide customers respond to customer problems effectively ; 4.Answer customers' questions online and collect， analysis them;5.Responsible for website BUG, and timely problem collection, reporting to the relevant departments to solve for the optimization of existing products and project release promotion put forward opinions and suggestions6.Customer visits, customer survey, maintain good customer relations; 7.The use of word operation, to enhance the overall brand APP 8.Influenced the user layer, the development level of users of different maintenance strategies and activities, and follow up. Increase platform users, activity and loyalty.

Shanghai City, China

1. Take responsibility to organizing office documents and reports to ensure that the information needed is complete.2.In each quarter's marketing activities, the layout of the store, so that stores meet each quarter's marketing requirements, and to ensure that partners understand marketing activities clearly.3. Manage the store operations during the shift operation to resolve customer complaints and bottlenecks and difficulties during the peak period.4. Work closely with partners to promote store development.