-Ability to lead the team to delivery Hilton brand values and meet high standards of customer service.-Effectively communication and co-operation between the clients, sales coordinator and back of house to ensure delivery success of all events.-Providing quality assistance to exhibitors and customers.-Supervising all events set up and pack down.-Ordering all stocks within department and manage stocks level.- Using professional manner to handle all client requirements and complains.- Team member coaching and developing training programs and recruitment.-Extensive knowledge of event and hospitality industry.